Customer Success Coordinator
Salary undisclosed
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Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: YUPRO Placement
The Role
The Customer Success Coordinator is responsible for managing customer contract renewals, collaborating with cross-functional teams to enhance customer experiences, and identifying upsell opportunities within existing accounts. This role involves administrative tasks, customer engagement, and supporting the renewal lifecycle to ensure successful outcomes.
Job Description
As a Customer Success Coordinator, you are responsible for renewing large volumes of customer contracts. This position entails supporting, managing, and closing renewal transactions. You’ll play a critical role in supporting our Customer Success and Revenue organizations. You will collaborate within Revenue and Success, Marketing and Legal to maximize the renewal success while looking for additional opportunities for upselling additional revenue. The Customer Success Coordinator works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to increase growth within the account.
Who You’re Committed To Being
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why You’ll Love Working Here
All steps of the process must be carefully followed so that A) the hiring manager can review your application and B) YUPRO Placement can advocate for you and provide support.
Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below.
Step 2: Check your inbox for an email with the subject line “Your YUPRO Placement Application: Next Steps,” navigate to the link provided and submit your application according to the email directions.
Company Name: YUPRO Placement
The Role
The Customer Success Coordinator is responsible for managing customer contract renewals, collaborating with cross-functional teams to enhance customer experiences, and identifying upsell opportunities within existing accounts. This role involves administrative tasks, customer engagement, and supporting the renewal lifecycle to ensure successful outcomes.
Job Description
As a Customer Success Coordinator, you are responsible for renewing large volumes of customer contracts. This position entails supporting, managing, and closing renewal transactions. You’ll play a critical role in supporting our Customer Success and Revenue organizations. You will collaborate within Revenue and Success, Marketing and Legal to maximize the renewal success while looking for additional opportunities for upselling additional revenue. The Customer Success Coordinator works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to increase growth within the account.
Who You’re Committed To Being
- A Proactive and Detail-Oriented Problem Solver: You are committed to ensuring smooth, efficient renewals, staying organized, and anticipating potential challenges. You’ll proactively collaborate with internal teams to drive successful renewals.
- A Team Player with a Customer-Centric Focus: You prioritize working closely with cross-functional teams to ensure the best possible outcomes for customers while contributing to the company's overall growth. Your goal is to support flawless customer experiences and contribute to long-term relationships.
- A Growth-Oriented Partner and Advocate: You are dedicated to identifying expansion opportunities within existing accounts, partnering with Account Executives to align sales resources and unlock new revenue streams. Your commitment to driving growth through both renewals and upsell opportunities is at the heart of your approach.
- Complete renewal lifecycle management including all administrative tasks such as acquiring Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.
- Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base.
- Partner effectively and cross-functionally with sales account executives supporting this customer segment.
- Curiosity around SaaS, technology, or workforce development.
- Basic understanding of business development, sales or customer success
- Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
- Business sense and ability to analyze data to address customer situations.
- Strong communication, organization and time management skill.
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why You’ll Love Working Here
- We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
- We’re mission driven and guided by our culture pillars
- We have a strong commitment to diversity and belonging
- We cultivate a culture of trust, autonomy, and collaboration
- We’re lifelong learners and champion team member growth and advancement
- We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.
All steps of the process must be carefully followed so that A) the hiring manager can review your application and B) YUPRO Placement can advocate for you and provide support.
Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below.
Step 2: Check your inbox for an email with the subject line “Your YUPRO Placement Application: Next Steps,” navigate to the link provided and submit your application according to the email directions.