Field Service Technician

Summary:

Individual will be responsible for delivering demand and scheduled Field Service, Warranty Service and System Start Up to existing and new Oilgear customers worldwide. Service work will involve analyzing component and system malfunctions and supporting customer effort to repair or implementing repairs personally in order to gets equipment functioning. Service activities will primarily be focused on Olmstead legacy and new, present design hydraulic equipment.

This position involves regular engagement with Oilgear Hydraulic and electrical Engineering groups in order to deliver needed customer support and to provide feedback from the field which will impact Quality and Design improvement.

Position will be expected to promote the sale of Oilgear upgrades to existing Installations and to competitive Installations within customer base.

Essential Responsibilities and Duties:

• Travel to Customer Sites: Provide service for hydraulic and electrical equipment as requested and required, including domestic and international travel (75% travel required).
• Diagnosis and Troubleshooting: Identify and resolve issues with customer's hydraulic/electrical systems, collaborating with internal departments for efficient solutions.
• Computer-Based Diagnostics: Operate diagnostic equipment for hydraulic and electronic systems and develop service reports and other documentation.
• Customer Communication: Assist customers in understanding and operating the Company's products, ensuring proper use and addressing technical concerns.
• Training and Education: Participate in or conduct customer training sessions to enhance their understanding of the products.
• Stay Current: Keep up-to-date with new technologies, industry trends, and best practices in hydraulic systems.
• Customer Feedback: Gather feedback to recommend improvements, identify upgrade opportunities, and share insights with engineers for product enhancement.
• Shop Work: Assist in the shop when required for repairs or maintenance.
• Work in Confined Spaces and Elevated Areas: Some tasks may require working in confined spaces or elevated areas, such as rig derricks (up to 200 feet).
• Offshore and Land/Vessel Work: Regular travel to customer sites, including offshore oil rigs, with potential assignments lasting up to 6 weeks. May be required to fly directly to a rig location and begin work immediately, which can be physically demanding if travel occurs without adequate rest. Climbing ladders and working in elevated, challenging positions is often required.
  
  
  

Qualifications:

Minimum Requirements:

• Education: High school diploma, GED, or equivalent combination of education and experience. Fluid power technology or related background is preferred.
• Experience:
• Minimum of 2 years of mechanical and electrical experience.
• Specific experience with hydraulically operated machinery, troubleshooting, and system analysis.
• Offshore experience is preferred.
• Licenses/Certifications:
• Valid driver’s license with a good driving record.
• Valid passport or ability to obtain one.
• Ability to pass offshore safety classes.
• Technical Skills:
• Solid understanding of hydraulic systems, including hydraulic pumps, valves, and schematics.
• Ability to read and interpret basic electrical drawings and hydraulic schematics.
• Proficient in Microsoft Office.
• PASO system experience preferred.
• Communication:
• Strong communication skills to resolve complex issues and facilitate customer satisfaction.
• Ability to listen actively and provide feedback to internal teams to improve customer satisfaction.
• Other:
• Satisfactory background check, motor vehicle check, and drug screening required.
  
  
  

Working Environment and Physical Demands:

• Travel: Regular travel to customer sites (domestic and international) and offshore oil rigs, with potential assignments lasting up to 6 weeks consecutively or more.
• Environment:
• Work in both climate-controlled and non-air-conditioned environments, including shops and outdoor settings.
• Exposure to harsh weather conditions such as tropical heat, rain, wind, and snow.
• Work in a shop with potential exposure to noise, dust, odors, and fumes.
• Some tasks may require working in confined spaces or elevated areas, such as rig derricks (up to 200 feet).
• Physical Demands:
• Ability to lift up to 50 lbs.
• Frequent bending, stooping, sitting, standing, and walking.
• Ability to climb ladders and work in elevated, challenging positions.
• Ability to work in demanding conditions for extended periods.
• Potentially required to fly directly to a rig location and begin work immediately, which can be physically demanding if travel occurs without adequate rest.
  
  
  

Training Requirements:

• General Safety Training
• ISO 9001 Certification
• Forklift and Overhead Crane Operation
• Lockout/Tagout (LOTO) Training
• Customer-Specific Safety Training
• Safety Certifications as required by customer sites and offshore regulations.
  
  
  

Personal Protective Equipment (PPE):

• Safety glasses
• Hard hat, steel-toe boots, and impact gloves
• Fall harness (when required)
• Additional PPE (such as gloves, goggles, shields, aprons) may be necessary depending on the task
  
  
  

The Oilgear Company is an at-will employer.