Customer Service Support Specialist
Salary undisclosed
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Job Description
Job Title: Customer Service Spec.
Duties: The Service Support Specialist will provide thorough solutions and alternatives in response to incoming telephone calls and written correspondence from Clients, Financial Advisors, Branch Office Administrators, and/or internal associates. Service is delivered that is accurate, complete, and timely while partnering with the firm to make it easy for our branches and clients to do business with us.
Responsibilities:
Work independently and demonstrate resourcefulness while working in a team environment
Sound judgment, decision making and conflict resolution skills
Strong verbal and written communication skills and strong interpersonal skills
Highly organized, detail-oriented, and adaptable to change
Highly dependable and punctual
Ability to multitask
Strong service skills demonstrating patience, empathy, and a sense of calm in a fast-paced environment
Strong technical skills in Microsoft Office, web-based programs, and Service Center
Comfortable talking on the phone and having engaging conversations
Proficient typing skills
Qualifications:
Prior customer service experience
Prior Finance Service industry
High school education required, college degree beneficial
Required Skills:
EXCEL
EXCELLENT COMMUNICATION SKILLS
SALESFORCE
SELF MOTIVATED
PROBLEM SOLVING
Duties: The Service Support Specialist will provide thorough solutions and alternatives in response to incoming telephone calls and written correspondence from Clients, Financial Advisors, Branch Office Administrators, and/or internal associates. Service is delivered that is accurate, complete, and timely while partnering with the firm to make it easy for our branches and clients to do business with us.
Responsibilities:
Work independently and demonstrate resourcefulness while working in a team environment
Sound judgment, decision making and conflict resolution skills
Strong verbal and written communication skills and strong interpersonal skills
Highly organized, detail-oriented, and adaptable to change
Highly dependable and punctual
Ability to multitask
Strong service skills demonstrating patience, empathy, and a sense of calm in a fast-paced environment
Strong technical skills in Microsoft Office, web-based programs, and Service Center
Comfortable talking on the phone and having engaging conversations
Proficient typing skills
Qualifications:
Prior customer service experience
Prior Finance Service industry
High school education required, college degree beneficial
Required Skills:
EXCEL
EXCELLENT COMMUNICATION SKILLS
SALESFORCE
SELF MOTIVATED
PROBLEM SOLVING
Additional Skills:
CUSTOMER SERVICE ORIENTED
MICROSOFT OFFICE
TYPING
FINANCE
SERVICE CENTER
DETAIL-ORIENTED
VERY ORGANIZED
CORRESPONDENCE
CUSTOMER SERVICE ORIENTED
MICROSOFT OFFICE
TYPING
FINANCE
SERVICE CENTER
DETAIL-ORIENTED
VERY ORGANIZED
CORRESPONDENCE
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