IT Support Specialist
Salary undisclosed
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The Albert and Mackenzie team is looking to add an energetic and charismatic technologist with a desire to learn and grow with our firm. Albert & Mackenzie is an established and growing California workers' compensation defense firm with multiple offices in California. Named a Great Place to Work in 2021, 2022, 2023 & 2024 as well as the winner of several Best Places to Work awards.
Key Responsibilities:
Hours: Full Time, M-F 8:30-5:30, Primarily remote; occasional on-call and after-hours work required.
Travel to other Southern California offices (Anaheim, Inland Empire, Long Beach, and San Diego) is required.
Albert and Mackenzie offers a competitive compensation package including 100% company-sponsored employee Medical and Vision Insurance; Short Term Disability, Long Term Disability and Life insurance benefits; a 401k plan; paid time off; and an optional voluntary dental plan. We offer excellent work/life balance in a collaborative and casual work environment.
If you are a proactive and dedicated IT professional looking to make an impact, we encourage you to apply!
Notice of E-Verify Participation
Notice of Right to Work
Key Responsibilities:
- Provide first-line technical support for hardware, software, and network issues.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
- Assist in setting up new employee workstations and user accounts.
- Manage IT support tickets and ensure timely resolution of issues.
- Document technical problems and solutions for future reference.
- Provide training and guidance to users on IT best practices and security policies.
- Assist with system updates, patches, and backups to maintain network security and integrity.
- Collaborate with other IT team members to improve support processes and efficiency.
- Support and maintain VoIP phone systems, mobile devices, and other communication tools.
- 1-3 years of experience in IT support or a similar role.
- Strong knowledge of Windows, macOS, and common software applications.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with Active Directory, Office 365, and cloud-based services.
- Excellent troubleshooting and problem-solving skills.
- Strong interpersonal and communication skills to support non-technical users.
- Ability to prioritize tasks and work efficiently under pressure.
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- $25-27/hr
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Career growth opportunities and professional development.
- Associate or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
- Law firm experience
- Case management software
- Computer imaging, software deployment
- Inventory management
Hours: Full Time, M-F 8:30-5:30, Primarily remote; occasional on-call and after-hours work required.
Travel to other Southern California offices (Anaheim, Inland Empire, Long Beach, and San Diego) is required.
Albert and Mackenzie offers a competitive compensation package including 100% company-sponsored employee Medical and Vision Insurance; Short Term Disability, Long Term Disability and Life insurance benefits; a 401k plan; paid time off; and an optional voluntary dental plan. We offer excellent work/life balance in a collaborative and casual work environment.
If you are a proactive and dedicated IT professional looking to make an impact, we encourage you to apply!
Notice of E-Verify Participation
Notice of Right to Work