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CRM Manager

Salary undisclosed

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Key Resposibilities:



  • The CRM Manager will play a critical role in optimizing the company s customer relationship management system, Dynamics. They will oversee the Dynamics platform, ensuring functionality, troubleshooting issues, and integrating it with other business tools.



  • They will start with a couple of direct reports, Dynamics engineers, who will work closely with a 3rd party company doing the development of this re-implementation. Their day involves improving data accuracy and automating workflows to enhance sales and customer service efficiency.



  • They will also monitor user adoption, customize the system to meet business needs, and ensure accurate reporting of sales performance and customer interactions.



  • By streamlining operations and leveraging CRM data, they help the company improve customer engagement, sales pipeline management, and overall business growth.




Must Haves:



  • 8+ years of technical experience in CRM (preferably Dynamics)



  • 3+ recent years as a Manager over a CRM team



  • Strong understanding of best practices with CRM systems (configurations, dashboards, implementation knowledge)



  • Proficiency in configuring, troubleshooting, and integrating Dynamics with applications like Office365, CPQ, Active Directory, ETC.




Plusses:



  • Experience with a full CRM implementation


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