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Jobs or company...

Technology Operations Support - 2nd Shift

  • Full Time, onsite
  • Request Technology, LLC
  • Hybrid3 days onsite, United States of America
Salary undisclosed
Checking job availability...
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***Hybrid, 3 days onsite, 2 days remote***

***We are unable to sponsor as this is a permanent full-time role***

***2nd shift Tuesday Saturday 230pm 11pm cst***

A prestigious company is looking for a Technology Operations Support 2nd Shift. This person will drive improvements on production support, control, release management of platform services including storage, cloud, Linux/Unix, networking, etc. This person will need experience with UC4.

Responsibilities

  • Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
  • Monitor multiple applications and systems using company approved software.
  • Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
  • Report and document any processing anomalies utilizing company approved software. (Service Now / Remedy)
  • Maintain processing records and logs
  • Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
  • Assist with mainframe IPL s, and other system commands if and when required.
  • Support transmissions across SFTP/NDM.
  • Support MQ channels
  • Support the execution and troubleshooting of scheduling jobs.
  • Provide first-level support for Production Installs, D/R and Industry tests.
  • Maintain all off-site storage records and shipments.
  • Rerun/Restart failed backups and perform restores when required.
  • Work scheduled overtime when needed to ensure 24 x 7 coverage.

Qualifications

  • Bachelor s degree in Computer Information Systems or a related discipline
  • 3+ years of OS390 JCL and IBM utilities
  • 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favored.
  • 3+ years working knowledge of an open systems scheduling product (UC4).
  • Basic knowledge of ITIL principles
  • Working knowledge of Scheduling applications / tools (UC4 / Control M)
  • Basic understanding of Network, Unix/Linux, Windows, Storage, IBM JCL,
  • Understands technical monitoring and metrics
  • Mature understanding of the relationship between software and hardware
  • Basic Knowledge of Application life cycle and deployment
  • Knowledge of MQ (stop / start / recycle)
  • Problem/Incident management applications and tools experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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