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Senior Benchling Support Specialist
Job Title: Senior Benchling Support Specialist
Location: Remote
Duration/Term: Long Term Contract
Job Description:
We are seeking an experienced Benchling Technical Support Specialist to provide expert-level support for Benchling cloud-based platform. The ideal candidate should have at least 5 years of experience in technical support for Benchling, with strong expertise in ELN, LIMS, and data management.
Key Responsibilities:
- Technical Support & Troubleshooting: Provide support and issue resolution for Benchling users, ensuring minimal disruption to research workflows.
- Collaboration with Scientists & IT Teams: Work closely with researchers, scientists, and IT teams to resolve platform-related challenges.
- Configuration & Optimization: Assist in configuring, customizing, and optimizing Benchling to meet specific user needs.
- Escalation & Coordination: Collaborate with Benchling s support team and escalate complex issues when necessary.
- User Training & Documentation: Train end-users on Benchling s features and best practices, and maintain troubleshooting guides.
Qualifications:
- Educational Background: Bachelor's degree in Life Sciences, Computer Science, Bioinformatics, or a related field.
- Experience Requirements:
- 5+ years of experience in Benchling technical support.
- Strong expertise in Benchling s ELN (Electronic Lab Notebook), LIMS, and data management.
- Proven ability in troubleshooting, root cause analysis, and platform issue resolution.
- Excellent communication and interpersonal skills to interact with diverse teams.
- Preferred Qualifications:
- Experience in life sciences, biotech, or pharmaceutical industries.
- Knowledge of API integrations and SaaS application support.
- Familiarity with SQL, Python, or scripting languages for data extraction and troubleshooting.
Key Skills:
Benchling ELN, LIMS, Data Management, Technical Support, Troubleshooting, Root Cause Analysis, API Integrations, SaaS, SQL, Python, Life Sciences, Biotech, Pharmaceutical, End-User Training
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