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Senior Benchling Support Specialist

Salary undisclosed

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Job Title: Senior Benchling Support Specialist
Location: Remote
Duration/Term: Long Term Contract


Job Description:

We are seeking an experienced Benchling Technical Support Specialist to provide expert-level support for Benchling cloud-based platform. The ideal candidate should have at least 5 years of experience in technical support for Benchling, with strong expertise in ELN, LIMS, and data management.

Key Responsibilities:

  • Technical Support & Troubleshooting: Provide support and issue resolution for Benchling users, ensuring minimal disruption to research workflows.
  • Collaboration with Scientists & IT Teams: Work closely with researchers, scientists, and IT teams to resolve platform-related challenges.
  • Configuration & Optimization: Assist in configuring, customizing, and optimizing Benchling to meet specific user needs.
  • Escalation & Coordination: Collaborate with Benchling s support team and escalate complex issues when necessary.
  • User Training & Documentation: Train end-users on Benchling s features and best practices, and maintain troubleshooting guides.

Qualifications:

  • Educational Background: Bachelor's degree in Life Sciences, Computer Science, Bioinformatics, or a related field.
  • Experience Requirements:
    • 5+ years of experience in Benchling technical support.
    • Strong expertise in Benchling s ELN (Electronic Lab Notebook), LIMS, and data management.
    • Proven ability in troubleshooting, root cause analysis, and platform issue resolution.
    • Excellent communication and interpersonal skills to interact with diverse teams.
  • Preferred Qualifications:
    • Experience in life sciences, biotech, or pharmaceutical industries.
    • Knowledge of API integrations and SaaS application support.
    • Familiarity with SQL, Python, or scripting languages for data extraction and troubleshooting.

Key Skills:

Benchling ELN, LIMS, Data Management, Technical Support, Troubleshooting, Root Cause Analysis, API Integrations, SaaS, SQL, Python, Life Sciences, Biotech, Pharmaceutical, End-User Training

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