Epicareer Might not Working Properly
Learn More

Help Desk Support

Salary undisclosed

Checking job availability...

Original
Simplified

*** Selected candidates are required to work on-site at SSA headquarters 5 days a week Monday Friday. Morning shift will be from 6:30am-2:30pm

FACTORS TO HELP YOU SHINE (Required Skills) These skills will help you succeed in this position:

  • Bachelor's Degree and 3 years of experience, Master's Degree and 1 year of experience OR 7+ years of experience in lieu of a degree.
  • Experience with using ServiceNow IT Service Management.
  • Excellent communication and interpersonal skills with the ability to collaborate effectively with customers.
  • Flexible and positive attitude with interest in learning new technical skills.
  • Strong problem-solving skills and the ability to work in a fast-paced environment.
  • Strong understanding of IVR terminology and services.
  • High level of organization, reliability, and independence.
  • Passion and understanding of technology.
  • Must be able to obtain and maintain a Public Trust. Contract requirement.

HOW TO STAND OUT FROM THE CROWD (Desired Skills) Showcase your knowledge of modern development through the following experience or skills:

  • Strong written and verbal communication; ability to engage customers and respond effectively to questions.
  • Self-starter, highly motivated individual who adapts to a dynamic work environment.
  • Strong attention to detail with an ability to operate effectively across multiple priorities.
  • Prior Federal government experience.

Education

  • Bachelor's Degree and 3 years of experience, Master's Degree and 1 year of experience OR 7+ years of experience in lieu of a degree.
  • Must be able to obtain and maintain a Public Trust. Contract requirement.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job