T
It Business Analyst
Salary undisclosed
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Description
This position is for three technical analyst roles: One Supporting Oracle Sales Cloud, One Supporting Oracle Integration Cloud- integration between all various systems, and One Supporting Oracle Service Cloud- customer service arm of oracle cx portfolio.
This team is doing integrations for the 3 Oracle Cloud Products between multiple applications. This candidate should be comfortable supporting all aspects of this product lifecycle from production to remediation to support. In this role, you will be responsible for providing technical support, monitoring, and troubleshooting for cloud-based applications and systems. The analyst will be ensuring the reliability, performance, and security of the cloud solutions while collaborating with cross-functional teams to drive continuous improvement. Therefore, this person needs to be able to provide technical feedback and communicate needs/ future projections to the business, as well. The Technical Support Analyst is to work closely with Business Process Managers, Business Process Leads, Developers, and Business Subject Matter Experts to understand the technical requirements of the business processes that support remediation, on-going support and minor enhancements of the Oracle CX application Suite (Service, Sales, Eloqua, etc.).
1. Technical Support and Troubleshooting
Provide Level 2/3 support for cloud-based applications and systems, diagnosing and resolving technical issues promptly.
Work with end-users to troubleshoot application errors, system outages, and integration challenges.
Learn and Innovate: Quickly adopt and experiment with new cloud technologies to design, develop, and deploy scalable and resilient solutions.
Build Solutions: Participate in the development of cloud infrastructure, CI/CD pipelines, and application modernization projects.
Collaborate: Work closely with cross-functional teams, including Business Process Leads, developers, architects, and business stakeholders, to align technology solutions with business goals.
Automate and Optimize: Design scripts and tools to automate workflows, optimize performance, and improve cloud operations.
Ensure Security: Implement best practices to ensure the security and compliance of cloud infrastructure and applications.
Troubleshoot and Support: Analyze and resolve technical challenges in cloud environments while recommending continuous improvements.
2. Cloud Application Monitoring and Maintenance:
Monitor cloud environments (OCI - Oracle Cloud Infrastructure, OIC - Oracle Integration Cloud, Microsoft Azure) to ensure uptime, performance, and stability.
Utilize monitoring tools (e.g., DynaTrace, Oracle native tools) to identify and address potential issues proactively.
3. System Configuration and Optimization:
Assist with configuring and managing cloud-based applications and services.
Collaborate with engineering and DevOps teams to implement system updates, upgrades, and patches (during and after normal business hours)
4. Incident and Change Management:
Follow ITIL processes to manage incidents, service requests, and change management tasks.
Document incident reports, root cause analyses, and resolution steps for knowledge sharing.
5. Collaboration and Communication:
Partner with development, DevOps, and security teams to resolve complex issues and implement best practices.
Communicate system changes and outages to stakeholders and end-users.
6. Security and Compliance:
Support cloud security policies, ensuring compliance with organizational and regulatory standards (e.g., SOC 2, GDPR).
Manage access controls, roles, and permissions within cloud environments.
7. Automation and Improvement:
Develop scripts and automation tools using PowerShell, Python, or similar technologies to streamline support processes.
Identify opportunities to enhance system performance and operational efficiency.
Skills
python, dynatrace, powershell, oracle cloud, scripting, cloud integration, monitoring tools, ci/cd, devops, architecture, support, troubleshooting, networking protocols
Additional Skills & Qualifications
o Certifications such as Oracle Cloud Infrastructure, AWS Certified Solutions Architect, Microsoft Azure Administrator, or Google Cloud Associate Engineer.
o Knowledge of CI/CD pipelines and DevOps practices.
o Excellent written and verbal communication skills.
o Ability to prioritize and handle multiple tasks in a fast-paced environment.
o Strong organizational skills with attention to detail.
o A strong desire to learn and apply new technologies.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $45.00 - $51.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Feb 18, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This position is for three technical analyst roles: One Supporting Oracle Sales Cloud, One Supporting Oracle Integration Cloud- integration between all various systems, and One Supporting Oracle Service Cloud- customer service arm of oracle cx portfolio.
This team is doing integrations for the 3 Oracle Cloud Products between multiple applications. This candidate should be comfortable supporting all aspects of this product lifecycle from production to remediation to support. In this role, you will be responsible for providing technical support, monitoring, and troubleshooting for cloud-based applications and systems. The analyst will be ensuring the reliability, performance, and security of the cloud solutions while collaborating with cross-functional teams to drive continuous improvement. Therefore, this person needs to be able to provide technical feedback and communicate needs/ future projections to the business, as well. The Technical Support Analyst is to work closely with Business Process Managers, Business Process Leads, Developers, and Business Subject Matter Experts to understand the technical requirements of the business processes that support remediation, on-going support and minor enhancements of the Oracle CX application Suite (Service, Sales, Eloqua, etc.).
1. Technical Support and Troubleshooting
Provide Level 2/3 support for cloud-based applications and systems, diagnosing and resolving technical issues promptly.
Work with end-users to troubleshoot application errors, system outages, and integration challenges.
Learn and Innovate: Quickly adopt and experiment with new cloud technologies to design, develop, and deploy scalable and resilient solutions.
Build Solutions: Participate in the development of cloud infrastructure, CI/CD pipelines, and application modernization projects.
Collaborate: Work closely with cross-functional teams, including Business Process Leads, developers, architects, and business stakeholders, to align technology solutions with business goals.
Automate and Optimize: Design scripts and tools to automate workflows, optimize performance, and improve cloud operations.
Ensure Security: Implement best practices to ensure the security and compliance of cloud infrastructure and applications.
Troubleshoot and Support: Analyze and resolve technical challenges in cloud environments while recommending continuous improvements.
2. Cloud Application Monitoring and Maintenance:
Monitor cloud environments (OCI - Oracle Cloud Infrastructure, OIC - Oracle Integration Cloud, Microsoft Azure) to ensure uptime, performance, and stability.
Utilize monitoring tools (e.g., DynaTrace, Oracle native tools) to identify and address potential issues proactively.
3. System Configuration and Optimization:
Assist with configuring and managing cloud-based applications and services.
Collaborate with engineering and DevOps teams to implement system updates, upgrades, and patches (during and after normal business hours)
4. Incident and Change Management:
Follow ITIL processes to manage incidents, service requests, and change management tasks.
Document incident reports, root cause analyses, and resolution steps for knowledge sharing.
5. Collaboration and Communication:
Partner with development, DevOps, and security teams to resolve complex issues and implement best practices.
Communicate system changes and outages to stakeholders and end-users.
6. Security and Compliance:
Support cloud security policies, ensuring compliance with organizational and regulatory standards (e.g., SOC 2, GDPR).
Manage access controls, roles, and permissions within cloud environments.
7. Automation and Improvement:
Develop scripts and automation tools using PowerShell, Python, or similar technologies to streamline support processes.
Identify opportunities to enhance system performance and operational efficiency.
Skills
python, dynatrace, powershell, oracle cloud, scripting, cloud integration, monitoring tools, ci/cd, devops, architecture, support, troubleshooting, networking protocols
Additional Skills & Qualifications
o Certifications such as Oracle Cloud Infrastructure, AWS Certified Solutions Architect, Microsoft Azure Administrator, or Google Cloud Associate Engineer.
o Knowledge of CI/CD pipelines and DevOps practices.
o Excellent written and verbal communication skills.
o Ability to prioritize and handle multiple tasks in a fast-paced environment.
o Strong organizational skills with attention to detail.
o A strong desire to learn and apply new technologies.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $45.00 - $51.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Feb 18, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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