Director of People & Culture

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

About the location:

The Four Seasons Hotel New York is an iconic luxury hotel located in the heart of Midtown Manhattan, offering guests an unparalleled experience of sophistication and comfort. Located between Park Avenue and Madison Avenue, the hotel provides easy access to some of New York City's most famous landmarks, including Central Park, Fifth Avenue shopping, and the Museum of Modern Art. The culture at the Four Seasons New York is rooted in elegance and refinement, catering to discerning travelers who appreciate world-class hospitality, exquisite design, and a serene atmosphere amid the city's hustle and bustle. Known for its exceptional service, the hotel offers personalized experiences through its knowledgeable and highly regarded concierge team. Whether visiting for business or leisure, guests at Four Seasons New York can expect an unforgettable stay marked by impeccable attention to detail, luxurious accommodations, and a commitment to excellence that defines the brand worldwide.

About The Role

• The Director of People and Culture forms an integral part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel, and lead the team to achieve the goals.

• The Director of People & Culture is a business leader who has proven and demonstrated experience as a People & Culture professional, and oversees all aspects of the People and Culture division including, but not limited to:
• Employee Engagement & Culture
• Leadership Team Enablement
• Talent Acquisition, Learning & Development and Talent Management
• Compensation and Benefits
• Employee Safety & Well Being
• Employee Relations, Human Capital Management Strategies and Labor Relations
  
  

• This role is for a talented human resources professional who has a distinguished track record in the following areas:
• Guiding and positively contributing to hotel and company wide initiatives.
• Role modeling the highest standards of integrity and values in all business matters.
• Building trust and credibility with employees and leaders
• Strategic problem-solving; leveraging data and insights to resolve issues at the root
• Designing and executing People strategies that are aligned with the hotel and company business objectives.
• Leading and developing talented P&C professionals, to create a high performing team that nurtures the culture and delivers on initiatives that support the property goals.
• Establishing credibility and trust in order to effectively influence and partner with key stakeholders including Corporate P&C teams , Hotel Ownership and Asset Management and Hotel Leadership
  

What You Will Do

• The Director has three main objectives; to ensure that our employee experience always lives up to Four Seasons’ values, reputation and brand; to partner with leaders to generate high performance and drive success through People related levers – attracting, training and developing the right people to deliver world renowned service; and actively managing people-related risk - ensuring that the property is compliant both with Four Seasons standards and local employment legislative standards
  
  

What You Bring

• The ideal candidate will have five years minimum previous employment in a Director of People & Culture position.
• A bachelor’s degree/4-year Degree is strongly preferred. Human Resources, Business Management or Hospitality background is preferable, however, not essential if applicants have previous relevant work experience.
• Working knowledge of New York Labor, Employment Laws and market.
• A proven record of leading the HR function in a complex Union environment is required with sophisticated influencing, negotiation skills and collective bargaining experience.
• Demonstrated ability to lead negotiations with third party operators and ensure successful collaboration.
• Bi-lingual in Spanish is advantageous.
• A talented HR professional with networking skills and desire to be part of local industry associations, representing the hotel in the community.
• A desire to work in a luxury hotel setting with a passion for service is essential.
• Note: Occasional travel is required to other Four Seasons Hotels and Resorts for training and development purposes.
  
  

What We Offer

• Market leading salary and annual incentive plan.
• Comprehensive benefits package (including Medical, Dental, Vision, Retirement Savings).
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary employee meals.
• Paid holidays, vacation, and sick days.
• A company where you can be yourself and become a member of a work family that cares about you and invests in your development.
  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf