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Part-Time Reservations Agent - The Windsor Court

Salary undisclosed

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Job Type

Part-time

Description

The Windsor Court seeks a Reservation Sales Agent to join our team. The ideal candidate will handle reservations in a friendly and efficient manner and quote available rates to maximize room revenue and average rates according to luxury standards. The Reservation Sales Agent will handle upwards of 75+ incoming calls per day and pursue sales opportunities to sustain the inbound sales program.

Responsibilities

  • Handle incoming calls and inquiries with a dedication to customer service excellence
  • Quote available rates to maximize room revenue and average rate according to luxury standards
  • Pursue sales opportunities and capture business leads to sustain the inbound sales program
  • Demonstrate a solid understanding of our customers, our products, our competitors, and our industry
  • Maintain accurate and up-to-date knowledge of all hotel products, services, pricing, and special promotional offers
  • Provide exceptional customer service to all guests and potential guests
  • Maintain a positive and professional attitude at all times
  • Meet and exceed established sales goals and performance metrics

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

  • Medical, Dental, and Vision Coverage
  • Paid Time Off
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Employee Assistance Program
  • 401k Retirement Plan
  • Discounted Parking

Requirements

  • High school diploma or equivalent preferred
  • Minimum of 1 year of experience in customer service or sales services
  • Excellent communication and interpersonal skills
  • Ability to handle upwards of 75+ incoming calls per day
  • Strong attention to detail and organizational skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and reservation systems
  • Ability to work a flexible schedule, including weekends and holidays