Patient Services Program Manager

What you can expect in a Patient Services Program Manager role with PRO-spectus….

The Patient Services Program Manager provides daily oversight and guidance related to case management and overall team performance. The individual acts as a liaison between the program, client, and auxiliary providers to streamline communication related to process, quality, performance, and expectations. This role coordinate activities between multiple program projects without directly managing them, giving detailed attention to program strategy, project delegation, and program implementation.

Here is where you come in….

Core Duties/Responsibilities:

• Provide daily oversight and guidance through effective leadership, providing ongoing assessment of program, reporting to management on related to case management, deficiencies, and overall team performance.
• Serve as a liaison between the program, client, and auxiliary providers to streamline communication related to process, quality, performance, and expectations while building and maintaining relationships with internal and external clients.
• Coaching and development of new hires.
• Develop and enhance programs to optimize collaboration and integration of newly launched programs for pre and post treatments to meet departmental objectives and metrics.
• Help develop policy and procedures for new programs and work on creating new processes for program development.
• Collaborate with management to support the department’s strategic direction, execute, and implement newly defined processes to support new and existing customers.
• Provide support for complex or escalated cases with clients, HCPs, and patients, as needed.
• Manage a distributed and remote team, and general leadership of a team working remotely in all time zones to maintain productivity of employees.
• Monitor the progress of program projects, identifying potential risks, and developing strategies to mitigate them.
• Lead meetings and provide regular updates to project sponsors and senior management to keep them informed of the project's status.
• Assume responsibilities to ensure adequate staff and problem solving.
• Ensure program projects comply with company policies, procedures, and regulatory requirements.
• Monitors metrics and milestones to chart progress against expectations and accountabilities.
• Drive continuous improvement in project management methodologies, tools, and processes to ensure that projects are completed on time, within budget, and to the satisfaction of stakeholders.
• Takes an active role in recruitment, hiring, training, development, evaluation, and termination of staff.
• Participates in on-going training to expand and develop professional skills.
• Performs other duties as necessary for the program, as assigned.

We’d love to work with you if have the following….

Skills / Requirements

• Experience in people-management and in leading remote teams across various time zones.
• Excellent follow-through with solid levels of determination and tenacity.
• Excellent written and verbal communication skills.
• Embraces ambiguity and change, helping the workgroup adapt and remain productive.
• Challenges others to develop breakthrough solutions.
• Manages crises and volatile situations effectively.
• Mentors and empowers team members to efficiently address hurdles.
• Facilitates effective collaboration among coworkers and external partners across a distributed and remote landscape.
• Holds self and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures).
• Superior Analytical Skills and ability to coordinate, observe, make decisions, and meet deadlines in a detail-oriented manner.
• Ability to work independently without continuous supervision.
• Demonstrated success in leadership and teambuilding.
• Strong aptitude for influence and negotiation
• Possess a strong understanding of biologic/specialty pharma market and patient access challenges.

Education, Certifications and Experience:

• Advanced knowledge and experience in healthcare setting
• Possess a strong understanding of biologic/specialty pharma market and patient access challenges.
• College degree (bachelor’s or associate degree)
• 2 – 4 years of experience in a pharmacy, healthcare setting, and/or insurance background with a customer service focus.
• 3-4 years of experience in program management.
• The ability to direct, lead, and manage remote teams across various time zones.

Physical Requirements:

• As a remote-forward organization, this position operates in a virtual professional virtual office environment and teleworking from the employee’s home address listed in their employment file.
• Prolonged periods of sitting at a desk and working on a computer
• Keyboarding
• Speaking
• Must be able to lift up to 15 pounds at times
• Flexibility of working hours to support activities across EST to PST zones

Our PRO-Spectus Culture Philosophy

At PRO-Spectus we have created a culture that is supportive, dedicated, and teamwork driven. We celebrate each other’s joys in personal life and professional accomplishments, promoting meaningful relationships and friendships.

Our employees bring strength of mind and spirit to make the extraordinary happen every day. With humility and compassion at our core, PRO-Spectus is proud of our relentless focus towards the higher purpose of improving the lives of patients we support.

We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work.

PRO-Spectus is an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws.

At PRO-spectus, we are deeply committed to pay transparency and equity. The salary range for this position is $120,000-$135,000 based on experience and qualifications, with the final offer reflecting skills and other job-related factors. Beyond competitive pay, we offer a comprehensive and generous benefits package designed to support your well-being and work-life balance.

Our benefits include robust medical, dental, and vision plans; life insurance and disability coverage; and tax-advantaged savings accounts. We also provide an Employee Assistance Program, home office benefits, and unique perks like an Employee Ownership Program. With paid time off, holidays, bereavement leave, and a 401(k)-retirement plan with employer matching, PRO-spectus prioritizes your financial and personal security. Plus, you may be eligible for a performance-based bonus opportunity.

Join PRO-spectus, where your career growth, well-being, and contributions truly matter!