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Client Solutions Analyst

Salary undisclosed

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Job Description

About Us

Since 1999, AtData has been building and growing the most comprehensive, email-centric, global data technology trusted by thousands of businesses and organizations. Offering secure APIs, privacy-compliant practices, and white-glove client treatment, AtData is an integral component of our clients' first-party data collection technology stacks.

About You

You are a team player who takes great pride in your work. You're naturally curious and a problem solver, with excellent communication skills and technical acumen. You're organized and motivated to grow with us.

Key Responsibilities

  • Respond to client inquiries in a timely and professional manner.
  • Provide technical implementation guidance to clients during onboarding. This includes support of API integrations and file processing.
  • Monitor system alerts that affect client-facing applications and functions.
  • Manage client support tickets and support requests received by phone.
  • Become an expert in our wide array of data products.
  • Work with various departments within AtData to provide solutions for clients.

Qualifications

Required Experience:

  • 2+ years of experience in a client-facing role.
  • Degree in computer science or related technical field, or equivalent e.g. college minor, community college, technical military service, or independent projects.
  • General understanding of Internet technologies such as Email, SFTP, WWW.
  • Organized and able to work effectively in a remote and geographically dispersed organization.
  • Strong communication skills. This role includes communications by email, phone, and video call.

AtData offers a friendly work environment with opportunities to learn and grow. This position includes a competitive salary and potential for an annual bonus, with full benefits (including a matching company 401k plan), unlimited PTO, a generous calendar of company holidays, a flexible work location, and plenty of room for growth. We are an equal-opportunity employer.

Keyword: Client Solutions Analyst