Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Help Desk Technician

Salary undisclosed
Checking job availability...
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Simplified

Job Title: Helpdesk Technician - Tier 2

Location: 100% Onsite in Hollywood, FL

Job Type: Direct Hire

Position Status: Onsite Role

Job Description:

Our client has re-established a Tiered Helpdesk and is seeking a Tier 2 Helpdesk Technician. The team utilizes ServiceNow for ticket management and Dameware/SolarWinds for remote access support.

Responsibilities:

  • 80% remote troubleshooting via phone or remote access.
  • 20% in-person troubleshooting for end-users and printers.
  • Provide first-level support through voice and electronic communications.
  • Troubleshoot enterprise software, hardware, and network issues.
  • Manage service requests and incidents in alignment with SLAs.
  • Support mobile devices (iPhone, Android, tablets, MiFi).
  • Support Office 365, Cisco WebEx, MS Teams, and networking/IP troubleshooting.
  • Configure and troubleshoot Dell computers and printers.
  • Manage Active Directory, including user group assignments and permissions.
  • Provide on-site troubleshooting as part of the team rotation.
  • Assist customers through problem resolution.
  • Escalate unresolved issues within designated timeframes.
  • Installed and troubleshot software, printers, and connectivity issues.
  • Participate in on-call rotations for emergency support.
  • Maintain documentation of incidents, resolutions, and procedures.

Requirements:

  • 3-5 years of experience in Tier 2/3 helpdesk roles.
  • Strong communication skills and patience to assist non-tech-savvy users.
  • Eager to learn and a proactive problem solver.
  • Proficiency with Windows 10 (some Windows 7 environments).
  • Familiarity with Active Directory, O365, OneDrive, and basic networking/IP.
  • Experience with remote troubleshooting tools (Dameware, SolarWinds).
  • Ability to work independently and collaboratively within a team.
  • Ability to travel (up to 10%) to other locations for support.

Preferred Qualifications:

  • Experience working with government employees and public-facing support.
  • Knowledge of imaging technologies and enterprise IT environments.
  • Customer service-oriented with strong analytical and problem-solving skills.

Work Environment:

  • 85% of support is for internal government employees.
  • 15% of support is for public users.
  • Onsite role with occasional travel.