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ITIL Consultant

Salary undisclosed

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We are seeking a skilled IT Support Specialist with a strong foundation in ITIL processes to join our team. The ideal candidate will have experience in IT support, incident management, and problem resolution, ensuring seamless IT service delivery.

Key Responsibilities:

  • Manage Incident, Major Incident, Problem, and Change Management processes following ITIL best practices.
  • Troubleshoot and resolve IT infrastructure and application support issues efficiently.
  • Utilize IT service management tools to monitor, track, and report incidents and service requests.
  • Collaborate with cross-functional teams to drive continuous service improvement and minimize disruptions.
  • Ensure adherence to ITIL frameworks and recommend process enhancements.

Required Qualifications:

  • Minimum of 5 years of experience in IT support, with a strong focus on ITIL processes.
  • ITIL v4 (or higher) certification is preferred.
  • Proficiency in IT service management tools and technologies.
  • Strong understanding of IT infrastructure and application support.
  • Excellent problem-solving and communication skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

We are seeking a skilled IT Support Specialist with a strong foundation in ITIL processes to join our team. The ideal candidate will have experience in IT support, incident management, and problem resolution, ensuring seamless IT service delivery.

Key Responsibilities:

  • Manage Incident, Major Incident, Problem, and Change Management processes following ITIL best practices.
  • Troubleshoot and resolve IT infrastructure and application support issues efficiently.
  • Utilize IT service management tools to monitor, track, and report incidents and service requests.
  • Collaborate with cross-functional teams to drive continuous service improvement and minimize disruptions.
  • Ensure adherence to ITIL frameworks and recommend process enhancements.

Required Qualifications:

  • Minimum of 5 years of experience in IT support, with a strong focus on ITIL processes.
  • ITIL v4 (or higher) certification is preferred.
  • Proficiency in IT service management tools and technologies.
  • Strong understanding of IT infrastructure and application support.
  • Excellent problem-solving and communication skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job