AVP of Client Services (Remote From Anywhere)
At Workling, we're revolutionizing the way businesses thrive by seamlessly matching challenges with skills, igniting instant impact and fueling continuous growth opportunities for professionals worldwide.
Overview of the role:
The AVP of Client Services position requires an experienced professional to lead in building long-lasting relationships with our top-tier clients. The successful candidate will oversee a talented team managing 20-25 projects per direct report, with a total revenue of $10-15M. This role demands strong leadership skills, client-focused strategies, and the ability to drive growth, strengthen partnerships, and ensure client satisfaction across the company's portfolio.
Key responsibilities:
- Building and maintaining exceptional client relationships that drive revenue growth and retention.
- Serving as a client champion, ensuring the highest levels of service and partnership while identifying growth opportunities.
- Leading and mentoring a team of direct reports, promoting client retention, driving their growth, and guiding them in managing a portfolio of large-scale projects.
- Identifying and analyzing opportunities for client growth using a consultative approach and strong analytical skills.
- Working closely with cross-functional teams to ensure client needs are met and exceeded, aligning solutions with business objectives.
Requirements:
- Experience: 9+ years of experience in a senior client services role, with proven success in managing client relationships at the executive level.
- Leadership: 4+ years of experience leading teams and developing talent.
- Industry Knowledge: Strong background in the IT or technology services industry.
- Client Services: Extensive experience in client services, with a consultative mindset and the ability to drive business growth.
- Language Skills: Advanced level of English.
What to expect from us:
- Flexible Hours: Design your own work schedule for optimal work-life balance.
- Paid Leave: Enjoy PTO, parental leave, and other special leaves.
- Competitive Compensation: Receive an excellent compensation package, including base salary and commissions — well above the market average.
- Healthcare: Comprehensive coverage including Vision and Dental.
- Life Insurance: Additional security for you and your family.
- Retirement Plan: 401K Plan to secure your future.
Join Workling's mission to connect top talent with global opportunities, driving impact and sustained growth for professionals and businesses.