Information Technology Support

JOB TITLE: Information Technology Support

REPORTS TO: Information Technology Director

FLSA STATUS: NON-EXEMPT

ESSENTIAL FUNCTIONS:

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Install and upgrade workstations, loading all necessary software

Relocate computer equipment as necessary, connecting and setting up hardware

Monitoring and maintaining technology for maximum access

Installing and maintaining passwords and advising staff about any security breaches such as a change in password

Monitoring security and ensuring that lock out programs are installed

Troubleshoot all issues in a timely manner by prioritizing work orders make recommendations about purchase of resources

Ensure hardware is stripped before disposal

Diagnose and repair equipment, including printers, terminals, and personal computers

Service equipment according to established preventative maintenance schedule

Maintain an updated inventory of software, hardware and resources

Maintain a professional relationship with colleagues, students, parents, and community members

Use effective communication skills to present information accurately and clearly

Attend trainings as required to stay current on IT developments and software

Attend and participate in faculty meetings and serve on staff committees as required

MINIMUM QUALIFICATIONS REQUIRED:

EDUCATION AND EXPERIENCE:

Bachelor’s degree from an accredited college or university in a related field preferred,

or High school diploma or G.E.D. may be accepted combined with verifiable skills and abilities;

Experience in installing, maintaining, and repairing computers and peripherals

CERTIFICATES, LICENSES, REGISTRATIONS:

Microsoft Certified Technology Specialist (MCTS)

or A+: Certified Computer Technician preferred

Valid Texas driver’s license

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of computer workstation setup

Knowledge of computer hardware and software applications

Ability to install and maintain network cables and hardware

Ability to diagnose problems and perform repairs

Ability to perform tasks and prioritize in high pressure environments

Experience in hands-on hardware trouble shooting

Working technical knowledge of the latest operating systems, network protocols and standards

Ability to read all relevant documents, including OME guides, procedural documentation and technical manuals and understand them well

Ability to use peripheral accessories, components and other related tools

Ability to carry relevant research

Attention to detail

A good understanding of the district’s objectives

Good interpersonal and relationship building skills

Good customer service orientation

MENTAL AND PHYSICAL ABILITIES:

Ability to meet attendance requirements;

Ability to read, write, and communicate the English language effectively;

Duties performed typically in school settings to include classrooms, gymnasium, cafeteria; auditorium, and recreational areas;

Spends a lot of time sitting, which may lead to muscle strain; they are also required to lift computer equipment, materials and supplies

Must be prepared for interruptions as they manage several projects simultaneously; they may work in noisy and busy environments, they will need time, stress and organizational management skills.

Using computers for extended periods may lead to eyestrain and headaches and it may also be challenging to concentrate in a noisy and busy environment

Often deal with frustrated staff who require their service immediately, the work environment may be stressful