Admissions Case Coordinator

Client Intake & Assessment:

• Conduct initial phone screenings and assessments to determine client eligibility for services.
• Collect and verify necessary client information, including insurance, demographic, and mental health history.
• Complete intake documentation and ensure that all required paperwork is completed accurately and efficiently.
• Provide crisis intervention as needed and assess the urgency of services required for each client.
  
  

Case Management & Coordination:

• Work with clients to schedule appointments for intake and assessments with appropriate clinicians.
• Coordinate with internal teams (e.g., clinical, administrative) to ensure smooth transitions for clients entering treatment programs.
• Collaborate with external service providers, including community agencies, hospitals, and insurance companies, to ensure clients have access to needed resources.
  
  

Client Support & Advocacy:

• Provide education to clients and families about available behavioral health services, insurance coverage, and the treatment process.
• Advocate for clients to ensure they receive the appropriate care and services.
• Maintain regular contact with clients to check on their progress and well-being during the admissions process.
  
  

Documentation & Compliance:

• Maintain accurate and up-to-date client records in accordance with HIPAA and agency standards.
• Ensure that all necessary consents, assessments, and documentation are completed and entered into the agency's electronic health record (EHR) system.
• Ensure compliance with all local, state, and federal regulations, as well as agency policies and procedures related to admissions.
  
  

Data Entry & Reporting:

• Record client information and progress in the EHR system.
• Assist in compiling data for reports on admissions, service utilization, and program effectiveness.
• Monitor and track admissions to ensure that service capacity is efficiently utilized.
  
  

Collaboration & Teamwork:

• Collaborate with clinical staff, therapists, and counselors to ensure appropriate referrals and client placements.
• Participate in team meetings, case reviews, and continuous improvement initiatives.
• Assist with special projects or administrative tasks as needed.
  
  

Qualifications:

• Education:
• Bachelor's degree in Social Work, Psychology, Human Services, or related field required.
• Relevant certification or licensure (e.g., Certified Addiction Counselor, Licensed Social Worker) is a plus.
  
  

Experience:

• Minimum of 1-2 years of experience in a behavioral health setting, including experience with client intake and case management.
• Experience working with individuals from diverse backgrounds, particularly in the behavioral health or mental health fields.
  
  

Skills:

• Strong understanding of behavioral health services and resources.
• Knowledge of insurance eligibility, benefit verification, and treatment authorization processes.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficient in using electronic health records (EHR) and Microsoft Office Suite.
  
  

Personal Attributes:

• Compassionate and empathetic, with the ability to work effectively with individuals in crisis.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• A passion for serving individuals with behavioral health challenges and supporting their path to recovery.
  
  

Additional Requirements:

• Ability to work flexible hours, including some evenings or weekends as needed.
• Understanding of and commitment to the mission and values of the organization.
• Ability to perform duties in a professional office and clinical environment.
  
  

Join us in making a meaningful impact on the lives of our patients through compassionate case management!

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance
  
  

Schedule:

• 8 hour shift
  
  

Experience:

• Case management: 1 year (Preferred)
  
  

Language:

• Bi-lingual - Spanish and English (Required)
  
  

Ability To Commute:

• Brandon, FL 33511 (Required)
  
  

Ability To Relocate:

• Brandon, FL 33511: Relocate before starting work (Required)