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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Vice President of Customer Success

  • Full Time, onsite
  • Medicom Technologies Inc.
  • Raleigh-Durham-Chapel Hill Area, United States of America
Salary undisclosed
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Medicom is a leading enterprise imaging software company that solves longstanding interoperability challenges for clinicians, staff, patients, and researchers. Its core platform, Connect, supports diverse enterprise imaging interoperability use cases. These include access to prior and unread imaging studies, point-of-care workflows, patient access to images, orders and results workflows for teleradiology, telestroke and trauma, and cross-institution sharing of digital imaging. Medicom's Network is adopted by over 1,000 US healthcare institutions and backed by leading venture capital firms, such as UPMC Enterprises. Data and insights from the Medicom Connect network drive Medicom's Intellect offering, which helps clinicians and researchers advance patient care and develop new therapies.

Position: Vice President, Customer Success

As the Vice President of Customer Success, you will be responsible for leading, scaling, and optimizing our Customer Success organization to drive product utilization along with customer satisfaction, retention, and ultimately revenue growth. You will develop scalable processes, leverage data-driven strategies, and build a high-performing team to ensure Medicom’s customers achieve long-term success.

Additionally, you will oversee the outreach program, ensuring its effectiveness in expanding and strengthening Medicom’s network. Your leadership will play a critical role in aligning customer needs with business objectives, working closely with Sales, Marketing, Product, and Finance to maximize customer value.

Responsibilities

  • Develop and execute a scalable Customer Success strategy that aligns with company goals and revenue growth.
  • Design, document, and refine repeatable processes and playbooks for onboarding, engagement, renewals, and expansion opportunities.
  • Leverage automation and analytics to enhance efficiency and proactively address customer needs and risks.
  • Develop a proactive engagement model, incorporating customer health scores and predictive insights to drive retention.
  • Be the voice of the customer, translating feedback into actionable insights for Product, Sales, and Operations.
  • Recruit, mentor, and develop a high-performing Customer Success team, ensuring clear roles and growth paths; currently 6+ total FTE.
  • As part of the CS function, lead the outreach process, ensuring it effectively expands the Medicom network while complementing Customer Success goals.
  • Establish key performance metrics for Customer Success, tracking progress and optimizing results.
  • Optimize results for KPIs such as Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and Churn Rate.
  • Collaborate with Sales and Marketing to align Customer Success efforts with growth initiatives, including upsell and expansion strategies.
  • Partner with Product and Engineering to drive feature adoption and ensure seamless customer experiences.
  • Develop customer insights reporting to inform executive leadership on customer trends and impact

Qualifications

  • 8+ years of experience in Customer Success, Account Management, or related roles, with at least 3 years in a Director/VP leadership role.
  • Proven experience with working in and building/scaling a Customer Success function from an early stage (preferably in a B2B SaaS or healthcare technology environment).
  • Strong analytical mindset, with experience tracking and optimizing customer success metrics.
  • Strong understanding of customer journey mapping and implementing repeatable playbooks for onboarding, engagement, retention, and expansion.
  • Experience leading cross-functional initiatives that drive revenue growth and customer satisfaction.
  • Excellent leadership and team-building skills, with the ability to mentor and grow a small but high-performing Customer Success team.
  • Bachelor’s degree in Business, Marketing, or a related field.