Technology Support Specialist

Hansen Talent Group is hiring a Technology Support Specialist II to work with a large enterprise in Columbia, SC. (After hours, nights, weekends required)

What you'll do:

• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
• Research, resolve and respond to requests received from customers.
• Ensure documentation and processes are current as business and technology changes evolve.
• May have an in-depth knowledge or experience in specific areas.

Requirements and Qualifications:

• Strong customer service skills.
• Good problem solving skills.
• Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
• Understands basic technical problems and solutions in relation to the business environment. Understands the industry's business systems and processes.
• Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Hansen Talent Group is hiring a Technology Support Specialist II to work with a large enterprise in Columbia, SC. (After hours, nights, weekends required)

What you'll do:

• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
• Research, resolve and respond to requests received from customers.
• Ensure documentation and processes are current as business and technology changes evolve.
• May have an in-depth knowledge or experience in specific areas.

Requirements and Qualifications:

• Strong customer service skills.
• Good problem solving skills.
• Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
• Understands basic technical problems and solutions in relation to the business environment. Understands the industry's business systems and processes.
• Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.