Internal Care Coordinator

Job Description

The Internal Care Coordinator (ICC) plays a crucial role in collaborating with Clinical Outreach Representatives, Facility Leadership, and Treatment Team members to ensure patients receive appropriate referral options upon discharge. This position serves as a liaison between facility staff and outreach representatives to facilitate seamless aftercare planning and ensure continuity of care.

Duties & Responsibilities

• Act as a key point of contact between facility staff, clinical outreach, and referring providers to support patient aftercare coordination.
• Ensure accurate documentation and tracking of aftercare plans within EMR and CRM systems.
• Support treatment teams in identifying and coordinating appropriate aftercare referrals.
• Participate in facility meetings and provide training sessions to new team members.
• Collaborate with internal departments to address patient needs and improve processes.
• Maintain confidentiality and compliance with all organizational policies and procedures.
  
  

Core Competencies

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a team.
• Effective problem-solving and critical-thinking abilities.
• Adaptability to changing work priorities and organizational needs.
• Demonstrated professionalism in all interactions.