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Customer Support Assistant

Salary undisclosed

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Job Description

Job Description

We are looking for a motivated and dedicated Customer Support Assistant to join our team. The ideal candidate will be the first point of contact for customers, assisting with inquiries, troubleshooting, and providing solutions in a timely and efficient manner. You will play a key role in ensuring our clients have a positive experience with our services.

Responsibilities

Respond to customer inquiries via phone, email, and live chat.

Provide accurate product information and troubleshoot issues.

Maintain detailed records of customer interactions and transactions.

Escalate unresolved issues to the appropriate department.

Assist in managing customer accounts and ensuring all inquiries are addressed in a professional manner.

Support the Customer Support team in various administrative tasks.