Service Desk - Tier II

Job Summary/Company:

Sparks Group has partnered with a non-profit organization to find a Service Desk - Tier II. This is a contract role that is hybrid (onsite 3 days per week) the selected candidate must be able to work onsite any day of the week if requested/required. Your career development starts here! Employees are climbing the ladder into other IT divisions throughout the organization.

Full vaccination against COVID-19 is required for this position.
Responsibilities:

• Provide technical support to MITRE employees with software: Windows 10, Mac OS & OSX, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies.
• Follow defined SOP for Incident, ticket documentation, escalation, notification and resolution
• Guide MITRE employees in using MITRE tools and information infrastructure effectively.
• Collaborate with other Service Desk employees on problems, process and procedure, special projects and other issues of importance to the Service Desk

Qualifications/Background Profile:

• High School diploma or equivalent, plus 2 years of relevant work experience
• Experience working in a corporate technical help desk environment
• Proficient at solving problems with Windows 10, Mac OS & OSX
• Excellent troubleshooting skills
• Excellent communication and customer service skills
• Certification: CompTIA A+, desired
• COVID-19 vaccine: must be fully vaccinated

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This job is Hybrid Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from or .

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Summary/Company:

Sparks Group has partnered with a non-profit organization to find a Service Desk - Tier II. This is a contract role that is hybrid (onsite 3 days per week) the selected candidate must be able to work onsite any day of the week if requested/required. Your career development starts here! Employees are climbing the ladder into other IT divisions throughout the organization.

Full vaccination against COVID-19 is required for this position.
Responsibilities:

• Provide technical support to MITRE employees with software: Windows 10, Mac OS & OSX, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies.
• Follow defined SOP for Incident, ticket documentation, escalation, notification and resolution
• Guide MITRE employees in using MITRE tools and information infrastructure effectively.
• Collaborate with other Service Desk employees on problems, process and procedure, special projects and other issues of importance to the Service Desk

Qualifications/Background Profile:

• High School diploma or equivalent, plus 2 years of relevant work experience
• Experience working in a corporate technical help desk environment
• Proficient at solving problems with Windows 10, Mac OS & OSX
• Excellent troubleshooting skills
• Excellent communication and customer service skills
• Certification: CompTIA A+, desired
• COVID-19 vaccine: must be fully vaccinated

------------------------------------------------------------------

This job is Hybrid Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from or .

------------------------------------------------------------------

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.