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Customer Success Manager (CT AND MD ONLY)

Salary undisclosed

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FOR RESIDENTS OF CONNECTICUT OR MARYLAND ONLY. YOUR APPLICATION WILL NOT BE CONSIDERED IF YOU DO NOT RESIDE IN CONNECTICUT OR MARYLAND.

About Us:

Jellop is a tight-knit, leader-in-its-class marketing partner for crowdfunding campaigns. Since 2015, we've helped 4,000+ creators raise over $1.2B on Kickstarter.

Being a small team, everyone contributes to bringing up new ideas, taking part in team efforts, and leading side projects that help the entire company. We’re all about personal growth and getting experience in new fields. Even though we’re remote-first and have flexible work hours, each of our team members work collaboratively and take an active part in our operations and continuous improvement.

We are now looking to add a like-minded team player to our team, primarily responsible for assisting our clients to make the best out of their crowdfunding projects.

The Role We’re Looking to Fill:

We’re seeking an enthusiastic Customer Success Manager, with great communication skills and at least two years experience managing customers in a digital environment. In this position, you will be the main point of contact for our clients: creators of the most innovative products in the world.

Your primary responsibility will be becoming the main point of day-to-day contact with our clients, as well as working in close cooperation with our marketing team and campaign managers to maximize Kickstarter campaign performance.

It is a challenging role, perfect for quick learners, fast thinkers, and team players who are also capable of working and managing their time independently.

At Jellop, you'll enjoy a fast-paced, rewarding position that comes with an equitable compensation plan, flexibility in work hours, and a chance to grow your career along with the movers and shakers of technology, e-commerce, and the crowdfunding economy.

Responsibilities:

  • Maintain communication with creators
  • Collaborate closely with internal marketing and campaign management teams
  • Oversee project KPIs throughout the ad campaign
  • Review projects and provide expert advice and insights to creators
  • Help continuously improve operations by raising flags and pointing out trends

Qualifications:

  • Resident or willing to relocate to Connecticut or Maryland
  • Two years’ experience in a customer success management role
  • Two years' experience in a SaaS/Internet environment
  • Excellent work ethic
  • A true people person
  • Self-starter, capable of working and learning independently
  • Experience in digital advertising (preferred)
  • Experience in crowdfunding (preferred)