AV Engineer- Hybrid Work

Position Description:

This position will be heavily focused on providing personalized white-glove service to end users. This position will also be tasked with day-to-day responsibilities to move, add, and change configuration across various products. These products include but are not limited to Cisco Video Conferencing, and a variety of A/V. This position requires good judgment and a poised approach to support and troubleshooting. The successful candidate will have a minimum of 6 years prior experience within a conferencing A/V environment, be an individual contributor, responsible for delivering expert service to clients. The Telemedia Engineer must be able to follow complex video design and implementation scopes including network topology and various Cisco Unified Communications & Collaboration solutions. This requires someone with a multi-faceted skill set who would be handling multiple management portals and contributing to the firm s ongoing projects.

Qualifications:

• Excellent academic achievement and experience equivalent to a four-year college degree in Computer Science, Electronics or a Cisco Collaboration related field.
• Strong working knowledge of A/V, Video Conferencing, Networking, and Unified Collaboration System Technologies
• Requires analytical and technical skill to troubleshoot equipment, diagnose, and resolve issues.
• Possess the mentality to provide white-glove level service by telephone, email, and in person.
• Basic understanding of VMWare and virtualization technology
• Experience with Cisco Unified Communications Manager 11.x or above
• Basic understanding in layer 2 and 3 Cisco route/switch technologies
• Proficiency in common office productivity software such as Microsoft Office, Lucid Charts, and Service Now
• Must be organized, and work within a team environment, capable of earning trust from all levels of management and present a professional image.
• Must be flexible to meet emergency deadlines that may fall outside of normal work hours, and must be a good crisis manager and work well under pressure.
• Must possess elite time management skills to support a large capacity of users.
• Motivated self-starter that requires minimal direction and is able to prioritize and organize their workload
• Dependable and responsible contributor committed to excellence, capable of learning new products and technologies.

Abilities preferred

• CCNA or higher Route Switch and/or Collaboration
• Understanding of WAN/LAN Topologies
• Basic Wireless Protocols, and support
• CTS certification

Regards,

Raj Dakshinapu | Recruiter, Dotcom Team LLC

Phone:

Web: | Email:

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