SVP, Digital and Transformation – based in Atlanta

Your Responsibilities

The Practice Leader, Digital & Transformation, will lead the organization’s effort to optimize business processes, customer experiences, and internal operations. They will leverage data analytics, digital products and artificial intelligence to deliver on the mandate. This role spans the entire business, i.e., both Risk Solutions (P&C) and People Solutions (Employee Benefits), ensuring excellence across operations, technology, governance, and compliance. It will involve working closely with the COO, Operations Committee, Executive Committee, and key executives at the Center of the company.

This role will be at the forefront of our transformative journey, driving value creation and shaping the future of our business.

Core Responsibilities:

Strategic Vision and Planning:

• Partner closely with COO, Operations Committee, Executive Committee, and the Center to build the Digital transformation roadmap for the Southeast Series.
• Ensure alignment of this roadmap with the business strategy.
• Build a financial plan detailing the impact of all Digital initiatives on the Series P&L.
  
  

Operations Strategy:

• Define a long-term operations, Digital, and AI strategy for the Series.
• Create, oversee, and optimize operational Centers of Excellence, including Central Billing Units (CBU), Small Business Units (SBU), and Technical Services Unit (TSU), among others.
  
  

Process Excellence:

• Lead continuous improvement initiatives to document and re-engineer current processes, drive process innovation and streamline operations.
• Foster a culture of process-driven excellence to support organizational scalability and growth.
• Incorporate digital/AI to drive process excellence.
  
  

Digital Excellence:

• Lead the alignment of Digital solutions with business objectives to ensure operational effectiveness.
• Drive the adoption and evolution of agency management system (‘Core Broking Platform’), certificate systems, and other enterprise tools.
• Identify and drive the adoption of client-facing tools to deliver optimal client experience.
• Integrate AI-driven solutions into internal and client-facing applications to enhance efficiency and innovation.
  
  

Governance and Compliance:

• Establish a governance system for execution of Digital roadmap
• Establish robust data governance frameworks to ensure accuracy, security, and compliance.
• Oversee adherence to regulatory and compliance standards across Series operations.
  
  

AI Integration and Innovation:

• Develop and implement AI strategies to drive process improvements and operational efficiency.
• Stay up-to-date with the latest advancements in AI technologies and best practices.
• Provide technical expertise and guidance on AI-related projects and initiatives.
• Ensure ethical and responsible use of AI technologies, adhering to industry standards and regulations.
  
  

Qualifications

• Strong background working in or with insurance carriers and or insurance brokers/advisors.
• Proven experience in a senior leadership role overseeing operations, technology, and transformation in the insurance or financial services industry.
• Track record of driving operational efficiency and process excellence in a complex, large-scale organization.
• Strong financial acumen with experience in revenue optimization and cost management.
• Expertise in governance, compliance, and enterprise technology systems.
• Exceptional leadership and collaboration skills, with the ability to influence and inspire at all levels of the organization.
• Strong understanding of development and deployment of AI models and algorithms.
• Strong understanding of machine learning, deep learning, natural language processing, and computer vision.
• Knowledge of ethical considerations and best practices in AI development and deployment.