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Technical Support/Analyst in Washington, DC (Hybrid) locals

Salary undisclosed

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Role Title: Technical Support/Analyst

Location: Washington, D.C. (locals or nearby WA)

On-site %: 20%

Education: Bachelor's OR 4+ years of relevant work experience

Clearance: Public Trust - Full Clearance

Technical Skills:

  • 3-5 years of experience in Enterprise Systems Monitoring Tools
  • 3-5 years of experience in Unix
  • 3-5 years of experience in Splunk
  • 3-5 years of experience in Issue Management
  • 3-5 years of experience in Structured Query Language (SQL)

Role Description:

Must be able to go through the USPS security clearance process

Bachelor's degree OR 4+ years of relevant work experience needed

Must be able to work flexibly - nights, weekends, and/or holidays

Technical analyst on the Enterprise Monitoring Team to support continuous OS patching

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Skills Required:

  1. Enterprise Systems Monitoring Tools Intermediate
  2. Database and Unix - Intermediate
  3. Splunk Intermediate
  4. Issue Management Intermediate
  5. SQL - Intermediate

Additional Skills:

Enterprise System Monitoring

Service Management for Desktop Support

Service Desk Remote Technology Support

Production Support

System Monitoring Tools and Techniques

Production Planning and Scheduling

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Role Title: Technical Support/Analyst

Location: Washington, D.C. (locals or nearby WA)

On-site %: 20%

Education: Bachelor's OR 4+ years of relevant work experience

Clearance: Public Trust - Full Clearance

Technical Skills:

  • 3-5 years of experience in Enterprise Systems Monitoring Tools
  • 3-5 years of experience in Unix
  • 3-5 years of experience in Splunk
  • 3-5 years of experience in Issue Management
  • 3-5 years of experience in Structured Query Language (SQL)

Role Description:

Must be able to go through the USPS security clearance process

Bachelor's degree OR 4+ years of relevant work experience needed

Must be able to work flexibly - nights, weekends, and/or holidays

Technical analyst on the Enterprise Monitoring Team to support continuous OS patching

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Skills Required:

  1. Enterprise Systems Monitoring Tools Intermediate
  2. Database and Unix - Intermediate
  3. Splunk Intermediate
  4. Issue Management Intermediate
  5. SQL - Intermediate

Additional Skills:

Enterprise System Monitoring

Service Management for Desktop Support

Service Desk Remote Technology Support

Production Support

System Monitoring Tools and Techniques

Production Planning and Scheduling

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job