Solution Architect - Voice and Digital Chicago IL (Hybrid) Only W2

Role: Solution Architect - Voice and Digital

Location: Chicago IL (Hybrid)

Duration: 12+ Months

Requirements:

• 5+ years of Solutions Architect experience, with a focus on contact center platforms and customer service technologies
• Proven experience in designing solutions for voice and digital channels, including chat bots, voice bots, and digital communication platforms
• Hands-on experience with Cisco technologies, Salesforce, and Microsoft Dynamics
• Strong understanding of contact center technologies, cloud-based solutions, and integrations between platforms like Salesforce, Microsoft Dynamics, and Cisco
• Proven ability to take high-level analysis and assessments and translate them into actionable, detailed architectural solutions and documentation
• Experience working with cross-functional teams and collaborating with both technical and non-technical stakeholders to align on project goals and requirements
• Ability to think critically, assess situations, and offer practical, innovative solutions to complex technical challenges
• Excellent communication skills, both written and verbal, with the ability to present complex solutions to executive leadership and non-technical teams
• Bonus skills:Experience with Sprinklr and building agent desktop solutions
• Airline experience

Responsibilities:

• Design and implement scalable and efficient solutions for customer service and contact center platforms, focusing on both voice and digital communication channels.
• Take direction from analysis and assessments, translating these into clear, actionable architectural designs, documentation, and diagrams.
• Produce comprehensive technical documentation, including architecture diagrams, solution specifications, and integration details to guide development and deployment teams.
• Design and implement chat bot and voice bot solutions, leveraging cutting-edge technologies to enhance customer service and streamline operations.
• Work closely with business stakeholders, technical teams, and project managers to ensure that the solutions align with business requirements and customer needs. Effectively communicate technical concepts to non-technical stakeholders.
• Provide leadership to technical teams, ensuring that all team members are aligned on the solution design and are working towards the successful implementation of the contact center solutions.
• Leverage your experience with Salesforce, Microsoft Dynamics, and other customer service platforms to design effective integrations and drive platform adoption.
• Utilize your expertise in Cisco technologies to integrate and optimize contact center solutions, ensuring smooth and reliable voice and digital communications.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Role: Solution Architect - Voice and Digital

Location: Chicago IL (Hybrid)

Duration: 12+ Months

Requirements:

• 5+ years of Solutions Architect experience, with a focus on contact center platforms and customer service technologies
• Proven experience in designing solutions for voice and digital channels, including chat bots, voice bots, and digital communication platforms
• Hands-on experience with Cisco technologies, Salesforce, and Microsoft Dynamics
• Strong understanding of contact center technologies, cloud-based solutions, and integrations between platforms like Salesforce, Microsoft Dynamics, and Cisco
• Proven ability to take high-level analysis and assessments and translate them into actionable, detailed architectural solutions and documentation
• Experience working with cross-functional teams and collaborating with both technical and non-technical stakeholders to align on project goals and requirements
• Ability to think critically, assess situations, and offer practical, innovative solutions to complex technical challenges
• Excellent communication skills, both written and verbal, with the ability to present complex solutions to executive leadership and non-technical teams
• Bonus skills:Experience with Sprinklr and building agent desktop solutions
• Airline experience

Responsibilities:

• Design and implement scalable and efficient solutions for customer service and contact center platforms, focusing on both voice and digital communication channels.
• Take direction from analysis and assessments, translating these into clear, actionable architectural designs, documentation, and diagrams.
• Produce comprehensive technical documentation, including architecture diagrams, solution specifications, and integration details to guide development and deployment teams.
• Design and implement chat bot and voice bot solutions, leveraging cutting-edge technologies to enhance customer service and streamline operations.
• Work closely with business stakeholders, technical teams, and project managers to ensure that the solutions align with business requirements and customer needs. Effectively communicate technical concepts to non-technical stakeholders.
• Provide leadership to technical teams, ensuring that all team members are aligned on the solution design and are working towards the successful implementation of the contact center solutions.
• Leverage your experience with Salesforce, Microsoft Dynamics, and other customer service platforms to design effective integrations and drive platform adoption.
• Utilize your expertise in Cisco technologies to integrate and optimize contact center solutions, ensuring smooth and reliable voice and digital communications.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.