Supporter Relations Coordinator

San Diego FC (San Diego FC) is the newest member of the MLS family. As part of the unique Right to Dream model and the Sycuan Tribe’s deep roots, we are proud to be building a San Diego-centric soccer organization that honors our history and celebrates emerging excellence.

ABOUT SAN DIEGO FC

We value community, diversity, and acting with purpose. We are looking for leaders at all levels to co-create the culture of a new organization that is built on the premise that you can discover, understand, and re-define excellence by nurturing talent and creating opportunity anywhere – specifically though soccer.

Globally, Right to Dream partners with talented young people to give them a nurturing environment to flourish and thrive. We do this through a holistic model of athletic development, where young people grow as human beings and great footballers. RTD’s promise is set out in their Manifesto: a set of 8 commitments which will be central to the San Diego FC ethos from the front office to the field, when games start at Snapdragon Stadium in 2025.

This is an opportunity to be a part of a great team building something meaningful for San Diego. We offer excellent benefits including health coverages with generous company contributions, over 30 days of paid time off, and a 4% company match on your 401(k).

Job Summary:

San Diego FC is seeking a highly motivated and dedicated Supporter Relations Coordinator to join our team. We are the newest Major League Soccer team, committed to making a positive impact in the San Diego community through excellence and innovation in football. We believe in the power of sports and community to inspire positive change and create lasting connections.

As a Supporter Relations Coordinator, you will play a crucial role in fostering supporter engagement, building relationships, and assist in coordinating events that align with the club’s vision to create opportunities for talent to flourish and San Diego to shine. You will be responsible for coordinating and executing Supporter and Community programs, partnerships and ensuring that our organization becomes an integral part of the San Diego community. This role will require weekend and evening work as needed to accommodate matchdays, community events and initiatives.

Key Responsibilities:

• Support the Supporter Relations Manager with day-to-day execution of Supporter & Community activities, including research, public relations, event planning, and event execution.
• Work cross-departmentally with ticketing, marketing, and community relations to amplify the supporter experience.
• Act as additional point of contact for supporters on supporter issues, listening to concerns and communicating concerns to Supporter Relations Manager.
• Provide support at Match Days, Brand and Community events, and other Club events.
• Oversee the Club’s Supporter Relations monitoring process, tracking all events and coverage, and creating regular reports for the Brand and Community Team, and Club executives.
• Collaborate with departments across the Club, including Marketing and Content, Corporate Sponsorships, Ticketing, and Matchday Operations on various initiatives.
• Other duties as assigned.

Qualifications:

• Bachelor's degree or relevant experience (e.g., Supporter Relations, Community Development, Sports Management, Nonprofit Management).
• Strong project management skills with the ability to set goals, develop plans, and execute projects effectively.
• Excellent communication and relationship-building skills.
• Passion for soccer and a deep understanding of its role in San Diego’s diverse communities.
• Ability to work collaboratively with diverse groups of stakeholders.
• Experience of working in a customer facing / communications role or similar.
• Excellent customer service skills.
• Excellent verbal communicator with the ability to communicate with all stakeholders.
• Time management skills to be able to plan and regulate workload including the ability to prioritize demands and thrive under pressure.
• Proficiency in Microsoft Office.
• Experience of working in a professional sports environment.

Personal Attributes:

• Enthusiastic, self-motivated, and dedicated to community engagement and growth.
• Creative thinker with the ability to develop innovative programs and initiatives.
• Empathetic and culturally sensitive, with a commitment to inclusivity and diversity.
• Strong problem-solving skills and the ability to adapt to changing circumstances.
• A strong work ethic and a demonstrated ‘can do’ attitude.
• A team player who is willing to jump in and help fellow team members whenever the need arises.
• Commitment to organization's mission, vision, and values.