Administrative Specialist II (Patient Services Representative)

Salary

$27.53 - $34.90 Hourly

Location

Various Locations throughout King County, WA

Job Type

Career Service, Full Time, 40 hrs/week

Job Number

2025SMD23792

Department

DPH - Public Health

Division

Community Health Services

Opening Date

02/19/2025

Closing Date

3/5/2025 11:59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

C9 : PROTEC17-DPH, DCHS-Admin

Full- or Part-Time

Full Time

• Description
• Benefits
• Questions
  
  

Summary

Do you believe in King County Public Health's mission, and have an interest in serving patients who are culturally, socially, and linguistically diverse? If so, we have an exciting opportunity for an Administrative Specialist II (Patient Services Representative) to join our Float Pool team! Ideal candidates are committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness by travelling to locations around King County performing administrative duties where needed.

Float pool positions travel to different KCPH locations to fill in for administrative staff (due to absences, vacations, vacancies, etc.); these positions support and advance the Community Health Services Division's values for fair and culturally-competent service delivery, innovative, effective and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen to and respond to clients.

Why Join Our Team?

This is a unique opportunity to serve the community and help underserved populations to provide the care they need. These positions lead to pathways to advance.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

Typical work schedule for this position is Monday through Friday, 8:00 am to 5:00 pm, 40 hours per week, but may be required to work outside these hours - including Saturdays. This position is subject to the provisions of the Fair Labor Standards Act and is overtime eligible.

Work Location

The primary base location for this position will be at the Chinook Building located at 401 Fifth Avenue, Seattle, WA 98104. This position is a member of the Float Pool and will work out additional locations throughout King County, changing locations regularly to meet program needs.

Job Duties

Customer Service and Patient Check-In

• Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth.
• Utilizing language interpreters when appropriate to meet clients' needs.
• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations.
• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments.
• Coordinating patient and information flow while maintaining patient confidentiality and complying with Federal HIPAA laws.
• Dealing with sensitive and/or potentially volatile situations with customers.
• Interviewing internal and/or external customers to establish program-specific documentation and/or identify services needed.
• Providing program-specific information that requires limited interpretation of established policies, procedures, and other relevant sources to internal and/or external customers over the telephone, in writing and/or in person.
  
  

Administration and Clerical Work

• During and after client visits responsibilities include accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff.
• Using a variety of computer programs including Epic (an electronic health record program), and Microsoft Office products.
• Ordering supplies, making copies, faxing, and other general office and clerical duties.
• Performing light to moderate numerical calculations involving accounts payable, accounts receivable, cashiering, reconciling accounts, monitoring expenditures, and/or other applications.
• Maintaining inventory, ordering, collecting, and distributing supplies and/or equipment. May lift up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies with or without reasonable accommodation.
• Composing, drafting, typing and/or word processing, proofreading, and editing documents, contracts and/or correspondence to ensure these conform to the appropriate use of the English language and established procedures; may require machine transcription.
• Processing mail by attaching related correspondence or information before forwarding, responding to mail when appropriate, responding to mail that can be handled personally, identifying priority and/or time-sensitive matters and maintaining security and confidentiality.
• May be assigned the orientation and/or training of co-workers.
• May modify and update desk procedures that relate to assigned work.
• May attend and take minutes at meetings.
• May schedule meetings and maintain calendars for supervisor and/or organizational unit/program.
• Perform other duties as assigned.
  
  

Required

Experience, Qualifications, Knowledge, Skills

• Experience providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds, and experiences.
• Are computer-savvy and able to learn to use new computer programs and technical tools quickly.
• Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks.
• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions.
• Experience maintaining confidentiality of client information.
• Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them.
• Are able to maintain their composure under pressure.
• Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies with or without reasonable accommodation.
  
  

Desired

• Bilingual.
• Epic software experience.
• Demonstrated experience and knowledge of Microsoft Office 365.
  
  

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

This position is open to all qualified applicants.

Application Process

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Cover letter (Outlining interest and relevant experience in this opportunity)
  
  

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.
  
  

Union Membership

This position is represented by the PROTEC17 labor union.

Contact

For questions about this recruitment, please contact Salyse Duckworth, HR Analyst at [email protected].

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs
  
  

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

This position will be a member of the Float Pool- changing work locations regularly to meet program needs. At times, this position may be required to work at more than one site on the same day. Are you willing to work in the Float Pool?

• Yes
• No
  
  

02

Do you have experience committing to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds, and experiences?

• Yes
• No
  
  

03

If you answered yes to the above question, please briefly describe how your experience committing to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds, and experiences. If you do not have this experience, please type N/A.

04

Do you have experience maintaining confidentiality of client information?

• Yes
• No
  
  

05

If you answered yes to the question above, please briefly describe your experience maintaining confidentiality of client information, how many years of experience you have had this experience, and where you obtained this background.

06

Do you have the ability to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies with or without reasonable accommodation?

• Yes
• No
  
  

07

Please describe your training and/or experience in a position requiring significant public contact where you were responsible for providing detailed information over the phone or in person. This would include determining whether calls should be referred to someone else, as well as exchanging, correcting, and verifying information received from members of the public quickly and efficiently. If you do not have this experience, type N/A.

08

Do you have experience working with diverse populations, such as individuals of different ages, races, ethnic groups or who speak limited English?

• Yes
• No
  
  

09

If you answered yes to the previous question, please provide an example, including strategies you have used successfully. If you do not have this experience, describe how you would work with diverse populations, including folks who speak limited English. If this does not apply to you, please type N/A.

10

Describe how you have developed your customer service skills in the work environment; as part of your answer, please include how you gained the ability to build and maintain effective relationships to ensure customer satisfaction, as well as when and where you gained this ability. If you do not have this experience, please describe your customer service philosophy. If this does not apply to you, type N/A.

11

Do you have experience with the Epic electronic health records system, or another EHR?

• I have experience with Epic.
• I have experience with a different EHR.
• I do not have experience with Epic EHR or any other EHR.
  
  

12

If you have EHR experience, please name the system or systems and describe in what capacity you used it at your current/former job (for example: check-in or checkout desk; appointment scheduling). If you do not have this experience, please type N/A.

13

Please Select Software Programs With Which You Have Experience

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• None of the above
  
  

14

Do you have experience working with people living homeless, experiencing a mental health crisis, or other vulnerable populations?

• Yes
• No
  
  

15

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
• No.
  
  

16

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question

Employer King County

Address King Street Center

201 South Jackson Street

Seattle, Washington, 98104

Phone 206-477-3404

Website http://www.kingcounty.gov/