Product Manager (CX/Operations)

RESPONSIBILITIES:
Kforce has a client seeking a hybrid Product Manager to join their team in Atlanta, GA or Jacksonville, FL.

Responsibilities:
* Product Operations Management: Oversee the end-to-end product lifecycle, ensuring timely and successful delivery of products without managing a backlog of work
* Process Optimization: The Product Manager will identify and implement process improvements to enhance product development efficiency and effectiveness
* Strategic Framework Development: Develop and implement strategies and frameworks for product operations, acting as a product shared service
* Cross-Functional Collaboration: Work closely with engineering, design, marketing, and customer support teams to align product operations with business goals
* Quality Assurance: Establish and maintain quality standards for products, conducting regular reviews and audits to ensure compliance
* Customer Experience Focus: Advocate for the customer at every stage of the product lifecycle, ensuring their needs and feedback are integrated into product decisions
* Data-Driven Decision Making: Utilize data and analytics to inform product operations strategies and drive continuous improvement
* Stakeholder Communication: Provide regular updates to stakeholders on product operations status, challenges, and successes
* Risk Management: The Product Manager will identify potential risks in product operations and develop mitigation strategies to address them
* Tool and Process Evaluation: Conduct interviews with product managers to identify helpful tools and processes, and create a roadmap for implementation

REQUIREMENTS:
* Bachelor's degree in Business, Engineering, or a related field; MBA or advanced degree preferred
* Proven experience in product management, with a focus on product operations and customer experience
* Strong understanding of product development processes and methodologies
* Excellent analytical and problem-solving skills
* Exceptional communication and interpersonal skills
* Ability to work effectively in a fast-paced, dynamic environment
* Proficiency in project management tools and software
* Familiarity with Tableau, Snowflake, and PowerBI is a significant plus
* Ability to navigate ambiguity and create structure

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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