Intern, Complaints Analytics

Employee Applicant Privacy Notice

Who We Are

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role

We are seeking a highly motivated Complaints Analytics Intern to join our Deposits Compliance team. As a Complaints Analytics Intern at SoFi, you will play a pivotal role in ensuring our organization’s commitment to regulatory compliance, integrity and innovation through our complaints management framework. You will build a foundation of critical assessment, analysis, and second-line independent oversight and guidance regarding customer complaints related to SoFi Bank’s products, services, and processes. In partnership with the Compliance Officer(s), the Complaints Analytics intern will be tasked with completing end to end assessments of deposit related complaints and providing insight into the overall risk profile of the business and across products and suggestions for improvements, with a focus on enhancing member experiences.

• This role requires a critical thinker to analyze data, comprehend member complaints, learn about regulatory requirements, and consider improvements to the member experience in a compassionate manner.
• An enthusiastic, detail-oriented, problem solver who is willing to think outside the box to find a compliant solution for the member will succeed in this role.
  
  

**The candidate must be available for the entire internship period: Tuesday, May 27, 2025 - August 1, 2025**

What You’ll Do

• Learn key regulatory requirements applicable to the deposits products and how to apply those obligations when analyzing, reviewing and timely responding to consumer complaints under the SoFi Bank formalized complaints management framework.
• Identify potential trends and patterns through complaint analysis across multiple Bank products.
• Work with the Compliance team and business partners on resolutions with a focus on improved member experiences.
• Escalate potential issues related to complaints via the issue management framework.
• Partner with Business Controls teams to understand risks and controls.
• Collaborate with all team members to ensure the teams’ goals and deadlines are met.
• Take on special projects as necessary.
  
  

What You’ll Need

• Enrolled in an accredited US-based university (working towards a Bachelor’s degree ONLY) with an expected graduation date of Spring 2026
• Must be returning to school for at least one quarter or semester after the internship
• Have no more than 12 months of professional full-time work experience (excluding internships and research assistant roles)
• Must be willing to relocate to San Francisco Bay Area and be available to work in the San Francisco HQ office
• Must be working towards a STEM degree
• Must be attending a US-based university for positions in the US
  
  

Nice To Have

• Experience in customer service
  
  

Internship Perks

• Access to senior leadership, including exclusive Q&A sessions with executives across all functions of SoFi
• Exclusive opportunities to contribute to a tech hackathon, to deliver a case study to the CEO, etc.
• Development sessions for career, financial, and professional growth
• Opportunities to participate in company wide events like All-Hands and SoFi circles programming
• Networking socials to connect with fellow interns
• SoFi swag giveaways
• Please note the following benefits only apply to full-time employees**
  
  

Why You'll Love Working Here

> Internship Benefits: View Link

> Full Time University Grad Benefits: View Link

Internship Highlights Include

In addition to a unique and challenging professional experience, interns will also receive perks such as invites to Member events, and more!

• Personalized Mentorship Program
• Fully stocked kitchen (snacks & drinks)
• Access to senior leadership, including round tables with executives across all functions of SoFi
  
  

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.