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Peoplesoft Service Delivery Manager

Salary undisclosed

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Client Relationship Management:

Build and maintain strong relationships with clients, understanding their needs and expectations, and acting as the primary point of contact for service delivery issues.

Service Level Agreement (SLA) Management:

Ensure adherence to SLAs by monitoring performance metrics, identifying potential risks, and taking corrective action when necessary.

Project Oversight:

Lead project teams, monitor progress against project plans, and manage project scope, budget, and timelines to ensure successful service delivery.

Quality Assurance:

Implement quality control measures to monitor service performance and identify areas for improvement, ensuring consistent high-quality service delivery.

Performance Reporting:

Track key performance indicators (KPIs) and generate reports to provide insights into service delivery performance and identify areas for optimization.

Incident Management:

Respond to customer issues promptly, troubleshoot problems, and escalate critical incidents to appropriate stakeholders.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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