Configuration Manager
SOSi is currently seeking an experienced Configuration Manager join our team in Joint Base Pearl Harbor Hickam, Honolulu, Hawaii. The customer based out of Honolulu, Hawaii creates, manages, and supports IT solutions for our customers, its mission and its 5,000+ customers throughout the Pacific theater. Our team solves challenging technical problems that enable our customers to realize critical and time sensitive C2 strategies.
Essential Job Duties
- Detailed understanding of Information Technology Infrastructure Library (ITIL) change, configuration, and release management processes
- Establish, control, and evolve Enterprise baselines, configurations, and services, Configuration Management Processes, and Configuration Management Database (CMDB)
- Ensure Configuration Management Plan is effective
- Ensure configuration items are added to the CMDB and/or documented
- Coordinates Configuration Management between teams
- Identify and Manage Configuration Items (CI) to include hardware, software, documentation, and relationships
- Identify Configuration improvement opportunities
- Identify Configuration issues; analyze and formulate appropriate solutions
- Plan, design, and create the CMDB including data discovery and import
- Maintain/update CMDB
- Direct, prioritizes, and schedules configuration audits; ensures that any corrective action identified in process and/or CMDB audits are completed
- Chairs and manages the Configuration Control Board (CCB)
- Review and manage baseline configuration change proposals based on events, requests or projects as needed
- Contribute to Technical Library; when notified of changes, ensure all Technical Library documents reflect revised standards
- Train personnel in Configuration Management Processes, procedures, and assets
- Generate reports and metrics upon request
- Assist in the analysis, design, development, testing, encoding, integration, documentation, installation, operation, evaluation, maintenance, and improvement of Team
- Assist in the monitoring and auditing of services: network management, auditing and performance analysis
- Support the implementation, documentation, exercise demonstrations or analysis of new or existing capabilities, and/or creation, review and presentation of technical reports and briefings
- Based on Government-specified requirements, analyze, design, develop, test, encode, integrate, document, install, operate, evaluate, maintain, and improve capabilities
- Interface with team leads and team members to collect, develop, document, and submit status updates via a Weekly Activity Report (WAR)
- Participates in special projects and tasks as required.
Minimum Requirements
- Active SECRET DoD security clearance and US Passport
- Bachelor's degree in a related field (or equivalent years of experience) AND a minimum of two (2) years of related experience in enterprise configuration management.
- Information Technology Infrastructure Library (ITIL) Foundations Certification or able to obtain within six months of hire
- DOD 8570.01 compliant at IAT level II (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) or higher is required.
- Ability to effectively communicate technical as well as non-technical information, both orally and in writing
- Place emphasis on teamwork and work well in a team-oriented environment
- Excellent oral presentation and written communication skills
Preferred Qualifications
- ITIL 4 Specialist: Create, Deliver, Support OR
- ITIL 4 Specialist: Plan, Implement and Control
Work Environment
- Working conditions are normal for an office environment.
- Fast paced, deadline-oriented environment.
- May require periods of non-traditional working hours including consecutive nights or weekends.
Commitment to Diversity
SOSi does not discriminate against job applicants or employees on any legally recognized basis including, but not limited to age, race, color, religion, national origin, genetic information, sex, sexual orientation, gender identity or expression, marital status, disability, veteran status, or any other characteristic protected by applicable U.S. federal, state, and local laws.