Program Operations Specialist

Program Operations Specialist - Memphis, TN

About Us

The Collective Blueprint is helping Memphis become a city where all young adults can thrive. Founded in 2017 to support the ~45,000 local young adults out of work and school, we are increasing socioeconomic mobility for young adults through:

• Career-Focused Training: As Memphis’ go-to model for supporting opportunity youth, we facilitate young adults’ entry into in-demand careers via school-readiness training, ongoing coaching, monthly stipends, free therapy, internships, employment support, and lifelong access to a well-connected network. At our founding, our community college completion rate was at 5% with limited economic outcomes. We have a completion rate of 70%, and our alumni have achieved wage growth of 150% with zero debt.
• Innovation: The current employment and educational landscape is failing many young adults. We build coalitions to address inequities in these systems and transform the context of our city, including leading city-wide economic development planning and driving a visionary policy agenda with hundreds of nonprofit partners.
• Advocacy: We are igniting a movement toward economic justice in Memphis. We position young adults as leaders and advocates by training them in participatory democracy and supporting their campaigns for policy agendas conducive to sustainable change.
  
  

Our work uniquely focuses on both individuals and the systemic issues that stifle economic mobility. We were founded by and for young adults, and we center those most proximate to these issues. In just five years, we have reached hundreds directly and impacted thousands more. This blueprint is becoming a model for national change. See this video for more about our work.

Your Role

The Programs Operations Specialist is expected to uphold and reinforce best practices in organizational administration, in the areas of general office management, supplies and technology inventory, facilities management, and operational support of both staff and programs. This position will establish, oversee, and develop the day-to-day operations of the organization, including developing strategies and systems with the Programs Operations Manager, and ensuring the consistent implementation of all policies and procedures.

This role requires a proactive individual with exceptional organizational skills, attention to detail, and the ability to manage multiple priorities effectively. The Programs Operations Specialist will execute all the responsibilities outlined in the Program Operations Specialist role while providing elevated administrative capacity and strategic support to the Programs Operations Manager.

The Programs Operations Specialist reports to the Programs Operations Manager.

Duties and Responsibilities

Operations Support:

• Serve as the primary administrative support to the Program Operations Manager
• Manage the organization’s schedule, including coordinating meetings, appointments, and events
• Assist with drafting correspondence, reports, and presentations for internal and external stakeholders
• Organize and maintain sensitive and confidential information, ensuring discretion and professionalism
• Provide proactive support for projects, deadlines, and organizational goals
  
  

Office Management:

• Act as the front desk liaison for staff, leaders, and guests, maintaining professionalism while enforcing building access and security procedures
• Maintain filing systems for organizational documents and materials, ensuring both electronic and hard-copy systems are up to date
• Oversee all tasks related to supply and equipment orders, inventory management, and office organization
• Liaise with vendors, contractors, and facilities management teams to ensure smooth operations and resolve issues promptly
• Maintain and update organizational calendars, including tracking staff schedules, vacations, and key events
• Maintaining cleanliness and organization of the office area, following and enforcing procedures for maintaining cleanliness and organization of all office spaces
• Maintaining lists of vendors for commonly-purchased items such as food, transportation, and offsite venues, and updating as needed with contact information to reflect vendor relationships.
  
  

Facilities Management and Security:

• Serve as the primary point of contact for security and facilities maintenance teams, addressing and resolving issues
• Oversee emergency response procedures and schedules, ensuring staff are informed and prepared
  
  

Technology Management:

• Manage technology inventory, ensuring accurate records and proper maintenance for all equipment
• Develop and enforce procedures for equipment check-in/out and oversee technology turnover (disposal and procurement)
  
  

Programs and Organizational Activity Support:

• Coordinate logistical needs such as food, transportation, and venue arrangements for organizational programming and activities
• Contact Leaders and/or alumni as assigned to follow up on items such as special invitations, technology distribution, etc
• Assist with event planning as assigned, including (but not limited to) staff luncheons and retreats, holiday parties, active Leader or alumni activities, etc
• Collaborate on onboarding activities for new staff, including workspace preparation and document processing
  
  

Miscellaneous TCB Support Activities:

Some duties of the Programs Operations Specialist may be periodic and unexpected, but constitute general office and organizational support, including (but not limited to)

• Purchasing gifts or cards for events such as staff or board member loss and condolences; birthdays; new babies; etc
• Taking and distributing meeting minutes or notes as assigned
  
  

Other Responsibilities, As Needed.

Experience and Skills

• Minimum of 3–5 years of experience in administrative support or office management
• Proven experience managing projects, logistics, and office operations
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite, Google Workspace, and other office management tools
• Ability to handle sensitive information with discretion and professionalism
• Strong problem-solving and multitasking abilities
• Bachelor’s degree preferred or equivalent experience in administration, operations, or a related field
  
  

Application Instructions

To apply, please submit your resume and cover letter at www.changeiscollective.org. This is an outstanding opportunity for a highly motivated professional to assume a pivotal role in the evolution of a fast-growing organization. We are seeking an individual of outstanding quality, with a proven track record and a passion for young adults. The Collective Blueprint is prepared to offer an attractive compensation package, as well as health, 401(k), and vacation benefits. The work environment is hybrid, with some in the office time required. Starting salary is $47,000 and is negotiable based on experience. We also provide relocation assistance for applicants 100+ miles from Memphis.

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Program Operations Specialist - Memphis, TN

About Us

The Collective Blueprint is helping Memphis become a city where all young adults can thrive. Founded in 2017 to support the ~45,000 local young adults out of work and school, we are increasing socioeconomic mobility for young adults through:

• Career-Focused Training: As Memphis’ go-to model for supporting opportunity youth, we facilitate young adults’ entry into in-demand careers via school-readiness training, ongoing coaching, monthly stipends, free therapy, internships, employment support, and lifelong access to a well-connected network. At our founding, our community college completion rate was at 5% with limited economic outcomes. We have a completion rate of 70%, and our alumni have achieved wage growth of 150% with zero debt.
• Innovation: The current employment and educational landscape is failing many young adults. We build coalitions to address inequities in these systems and transform the context of our city, including leading city-wide economic development planning and driving a visionary policy agenda with hundreds of nonprofit partners.
• Advocacy: We are igniting a movement toward economic justice in Memphis. We position young adults as leaders and advocates by training them in participatory democracy and supporting their campaigns for policy agendas conducive to sustainable change.
  
  

Our work uniquely focuses on both individuals and the systemic issues that stifle economic mobility. We were founded by and for young adults, and we center those most proximate to these issues. In just five years, we have reached hundreds directly and impacted thousands more. This blueprint is becoming a model for national change. See this video for more about our work.

Your Role

The Programs Operations Specialist is expected to uphold and reinforce best practices in organizational administration, in the areas of general office management, supplies and technology inventory, facilities management, and operational support of both staff and programs. This position will establish, oversee, and develop the day-to-day operations of the organization, including developing strategies and systems with the Programs Operations Manager, and ensuring the consistent implementation of all policies and procedures.

This role requires a proactive individual with exceptional organizational skills, attention to detail, and the ability to manage multiple priorities effectively. The Programs Operations Specialist will execute all the responsibilities outlined in the Program Operations Specialist role while providing elevated administrative capacity and strategic support to the Programs Operations Manager.

The Programs Operations Specialist reports to the Programs Operations Manager.

Duties and Responsibilities

Operations Support:

• Serve as the primary administrative support to the Program Operations Manager
• Manage the organization’s schedule, including coordinating meetings, appointments, and events
• Assist with drafting correspondence, reports, and presentations for internal and external stakeholders
• Organize and maintain sensitive and confidential information, ensuring discretion and professionalism
• Provide proactive support for projects, deadlines, and organizational goals
  
  

Office Management:

• Act as the front desk liaison for staff, leaders, and guests, maintaining professionalism while enforcing building access and security procedures
• Maintain filing systems for organizational documents and materials, ensuring both electronic and hard-copy systems are up to date
• Oversee all tasks related to supply and equipment orders, inventory management, and office organization
• Liaise with vendors, contractors, and facilities management teams to ensure smooth operations and resolve issues promptly
• Maintain and update organizational calendars, including tracking staff schedules, vacations, and key events
• Maintaining cleanliness and organization of the office area, following and enforcing procedures for maintaining cleanliness and organization of all office spaces
• Maintaining lists of vendors for commonly-purchased items such as food, transportation, and offsite venues, and updating as needed with contact information to reflect vendor relationships.
  
  

Facilities Management and Security:

• Serve as the primary point of contact for security and facilities maintenance teams, addressing and resolving issues
• Oversee emergency response procedures and schedules, ensuring staff are informed and prepared
  
  

Technology Management:

• Manage technology inventory, ensuring accurate records and proper maintenance for all equipment
• Develop and enforce procedures for equipment check-in/out and oversee technology turnover (disposal and procurement)
  
  

Programs and Organizational Activity Support:

• Coordinate logistical needs such as food, transportation, and venue arrangements for organizational programming and activities
• Contact Leaders and/or alumni as assigned to follow up on items such as special invitations, technology distribution, etc
• Assist with event planning as assigned, including (but not limited to) staff luncheons and retreats, holiday parties, active Leader or alumni activities, etc
• Collaborate on onboarding activities for new staff, including workspace preparation and document processing
  
  

Miscellaneous TCB Support Activities:

Some duties of the Programs Operations Specialist may be periodic and unexpected, but constitute general office and organizational support, including (but not limited to)

• Purchasing gifts or cards for events such as staff or board member loss and condolences; birthdays; new babies; etc
• Taking and distributing meeting minutes or notes as assigned
  
  

Other Responsibilities, As Needed.

Experience and Skills

• Minimum of 3–5 years of experience in administrative support or office management
• Proven experience managing projects, logistics, and office operations
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite, Google Workspace, and other office management tools
• Ability to handle sensitive information with discretion and professionalism
• Strong problem-solving and multitasking abilities
• Bachelor’s degree preferred or equivalent experience in administration, operations, or a related field
  
  

Application Instructions

To apply, please submit your resume and cover letter at www.changeiscollective.org. This is an outstanding opportunity for a highly motivated professional to assume a pivotal role in the evolution of a fast-growing organization. We are seeking an individual of outstanding quality, with a proven track record and a passion for young adults. The Collective Blueprint is prepared to offer an attractive compensation package, as well as health, 401(k), and vacation benefits. The work environment is hybrid, with some in the office time required. Starting salary is $47,000 and is negotiable based on experience. We also provide relocation assistance for applicants 100+ miles from Memphis.

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