Service Delivery Manager / Account Manager:} I ;s s
Job Title:
Service Delivery Manager / Account Manager
Location:
United States
Company Overview:
Experion Technologies is a global leader in digital software product engineering services, supported by over 1,500 expert engineers across three development centers in India and eight global offices in the United States, Europe, Japan, and Australia.
Certified with ISO 9001:2015 and ISO 27001:2013, Experion upholds the highest standards of quality and data protection, including SOC 2 Type II compliance. The company has been recognized as a Great Place to Work for four consecutive years and is one of America s fastest-growing private companies for seven years in a row.
Job Overview:
We are seeking an experienced Service Delivery Manager/Account Manager with a strong background in Digital & Ecommerce Program Management. The ideal candidate will act as a Single Point of Contact (SPOC) for existing and prospective engagements, ensuring seamless service delivery by collaborating with sales, practice teams, and offshore/onshore stakeholders.
This role requires expertise in managing Ecommerce solutions, Agile methodologies, and Onshore/Offshore coordination, along with strong client relationship management and team leadership skills.
Key Responsibilities:
Service Delivery & Program Management:
- Oversee and manage Digital/Ecommerce programs, ensuring timely and quality-driven delivery.
- Serve as the primary liaison between onshore clients, offshore delivery teams, and Experion leadership.
- Collaborate with Sales and Practice teams to drive customer engagement and satisfaction.
- Ensure seamless execution of product management, project management, content management, development, and quality assurance activities.
Client & Stakeholder Management:
- Build and maintain strong client relationships, ensuring their needs are met effectively.
- Proactively engage with customer stakeholders to understand expectations and provide strategic solutions.
- Conduct regular communication and status updates with clients and internal teams.
Team Leadership & Coordination:
- Lead onshore and offshore teams, ensuring alignment with project objectives and SLAs.
- Conduct daily, weekly checkpoints to track progress, milestones, and business priorities.
- Mentor and guide delivery team members, fostering a culture of excellence.
Ecommerce & Technical Expertise:
- Manage Ecommerce implementations across B2B and B2C business models.
- Oversee SAP Commerce platform leveraging Java and CMS solutions such as Contentful, Adobe Experience Manager.
- Ensure smooth execution of SaaS-based Ecommerce solutions with Agile methodologies.
- Work closely with Business, Development, Technical Operations, and QA teams for smooth deployment.
Operational Excellence & Continuous Improvement:
- Monitor Jira Service Management, Atlassian dashboards, and metrics to track project health.
- Escalate critical issues to the appropriate offshore or leadership teams for prompt resolution.
- Drive service process improvements to enhance customer experience and streamline operations.
- Collaborate with external vendors and service providers for timely issue resolution.
Qualifications & Experience:
- 15-20 years of experience in Service Delivery, Account Management, and Digital/Ecommerce Programs.
- Minimum 5 years of leadership experience managing Ecommerce teams.
- Expertise in team building, team management, and stakeholder engagement.
- Strong knowledge of Agile methodologies (Scrum, SAFe), SDLC, and DevOps practices.
- Experience in managing onshore/offshore delivery models.
- Proficiency in Jira, Atlassian dashboards, and SLA/KPI tracking.
- Strong problem-solving, decision-making, and time-management skills.
Preferred Certifications:
- PMP, PM , or Prince2 Certification.
- Agile Scrum Certification.
- ITIL Certification (ITIL V3 or later).
- Cloud Foundation Certification (AWS, Azure, or Google Cloud Platform).
Work Schedule:
- Flexibility to work in US time zones.
- Willingness to collaborate with global teams across different time zones.
Why Join Experion Technologies?
- Be part of a fast-growing digital engineering leader with a strong global presence.
- Work with cutting-edge Ecommerce and Digital Transformation projects.
- Join a company recognized as a Great Place to Work for multiple years.
- Enjoy a collaborative and innovation-driven culture.
Job Title:
Service Delivery Manager / Account Manager
Location:
United States
Company Overview:
Experion Technologies is a global leader in digital software product engineering services, supported by over 1,500 expert engineers across three development centers in India and eight global offices in the United States, Europe, Japan, and Australia.
Certified with ISO 9001:2015 and ISO 27001:2013, Experion upholds the highest standards of quality and data protection, including SOC 2 Type II compliance. The company has been recognized as a Great Place to Work for four consecutive years and is one of America s fastest-growing private companies for seven years in a row.
Job Overview:
We are seeking an experienced Service Delivery Manager/Account Manager with a strong background in Digital & Ecommerce Program Management. The ideal candidate will act as a Single Point of Contact (SPOC) for existing and prospective engagements, ensuring seamless service delivery by collaborating with sales, practice teams, and offshore/onshore stakeholders.
This role requires expertise in managing Ecommerce solutions, Agile methodologies, and Onshore/Offshore coordination, along with strong client relationship management and team leadership skills.
Key Responsibilities:
Service Delivery & Program Management:
- Oversee and manage Digital/Ecommerce programs, ensuring timely and quality-driven delivery.
- Serve as the primary liaison between onshore clients, offshore delivery teams, and Experion leadership.
- Collaborate with Sales and Practice teams to drive customer engagement and satisfaction.
- Ensure seamless execution of product management, project management, content management, development, and quality assurance activities.
Client & Stakeholder Management:
- Build and maintain strong client relationships, ensuring their needs are met effectively.
- Proactively engage with customer stakeholders to understand expectations and provide strategic solutions.
- Conduct regular communication and status updates with clients and internal teams.
Team Leadership & Coordination:
- Lead onshore and offshore teams, ensuring alignment with project objectives and SLAs.
- Conduct daily, weekly checkpoints to track progress, milestones, and business priorities.
- Mentor and guide delivery team members, fostering a culture of excellence.
Ecommerce & Technical Expertise:
- Manage Ecommerce implementations across B2B and B2C business models.
- Oversee SAP Commerce platform leveraging Java and CMS solutions such as Contentful, Adobe Experience Manager.
- Ensure smooth execution of SaaS-based Ecommerce solutions with Agile methodologies.
- Work closely with Business, Development, Technical Operations, and QA teams for smooth deployment.
Operational Excellence & Continuous Improvement:
- Monitor Jira Service Management, Atlassian dashboards, and metrics to track project health.
- Escalate critical issues to the appropriate offshore or leadership teams for prompt resolution.
- Drive service process improvements to enhance customer experience and streamline operations.
- Collaborate with external vendors and service providers for timely issue resolution.
Qualifications & Experience:
- 15-20 years of experience in Service Delivery, Account Management, and Digital/Ecommerce Programs.
- Minimum 5 years of leadership experience managing Ecommerce teams.
- Expertise in team building, team management, and stakeholder engagement.
- Strong knowledge of Agile methodologies (Scrum, SAFe), SDLC, and DevOps practices.
- Experience in managing onshore/offshore delivery models.
- Proficiency in Jira, Atlassian dashboards, and SLA/KPI tracking.
- Strong problem-solving, decision-making, and time-management skills.
Preferred Certifications:
- PMP, PM , or Prince2 Certification.
- Agile Scrum Certification.
- ITIL Certification (ITIL V3 or later).
- Cloud Foundation Certification (AWS, Azure, or Google Cloud Platform).
Work Schedule:
- Flexibility to work in US time zones.
- Willingness to collaborate with global teams across different time zones.
Why Join Experion Technologies?
- Be part of a fast-growing digital engineering leader with a strong global presence.
- Work with cutting-edge Ecommerce and Digital Transformation projects.
- Join a company recognized as a Great Place to Work for multiple years.
- Enjoy a collaborative and innovation-driven culture.