ServiceNow HAMpro SME

Position: HAMpro SME

Location : Remote (EST working hours)

Contract

Should be certified in any of the following

• CIS ITOM
• CIS Discovery
• CIS Service Mapping
• CIS Event Management
• CIS Cloud Provisioning and Governance

Note: The ask is NOT that the associates should have all these certifications. These are the certifications which are available and the associate must have one or more certifications.

Must have certificates excluding the ones above are:

• CSA
• CAD

Job Description:

• JD: Having 10+years of experience with HAMPro, ServiceNow, and asset management software Experience in Analysis, Requirements Gathering, customization of various Servicenow modules as per client requirements including but not limited to Servicenow HAM Pro & HAM, Discovery, Incident Management, Service Catalog, Problem Management, Incident Management, Knowledge Management, HRSD etc
• Analysis/Configuring of Hardware Asset Management (HAM Pro) Analysis/Configuring Hardware Asset Management (HAM) Experience with HAM processes and frameworks, including Procurement, Servicenow Discovery, provisioning, maintenance, and retirement
• Strong knowledge of ServiceNow platform, including IT Asset Management, CMDB, Discovery, Procurement and other relevant modules Scrum/Agile methodology Configuring Human Resources Service Delivery (HRSD)
• Experience in migrating changes across various system landscape via Update Sets Development of Custom Reports. Good understanding of data loading principles
• Experience with troubleshooting and resolution of problems within Servicenow
• The ideal candidate will be responsible for managing the full lifecycle of IT hardware assets, from procurement to disposal. This includes tracking, maintaining, and ensuring accurate asset data in ServiceNow, optimizing asset utilization, and ensuring compliance with organizational policies. The role requires expertise in asset management processes, configuration management, and a strong understanding of integration with other ITSM modules. Experience in automation and process optimization will be an asset.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Position: HAMpro SME

Location : Remote (EST working hours)

Contract

Should be certified in any of the following

• CIS ITOM
• CIS Discovery
• CIS Service Mapping
• CIS Event Management
• CIS Cloud Provisioning and Governance

Note: The ask is NOT that the associates should have all these certifications. These are the certifications which are available and the associate must have one or more certifications.

Must have certificates excluding the ones above are:

• CSA
• CAD

Job Description:

• JD: Having 10+years of experience with HAMPro, ServiceNow, and asset management software Experience in Analysis, Requirements Gathering, customization of various Servicenow modules as per client requirements including but not limited to Servicenow HAM Pro & HAM, Discovery, Incident Management, Service Catalog, Problem Management, Incident Management, Knowledge Management, HRSD etc
• Analysis/Configuring of Hardware Asset Management (HAM Pro) Analysis/Configuring Hardware Asset Management (HAM) Experience with HAM processes and frameworks, including Procurement, Servicenow Discovery, provisioning, maintenance, and retirement
• Strong knowledge of ServiceNow platform, including IT Asset Management, CMDB, Discovery, Procurement and other relevant modules Scrum/Agile methodology Configuring Human Resources Service Delivery (HRSD)
• Experience in migrating changes across various system landscape via Update Sets Development of Custom Reports. Good understanding of data loading principles
• Experience with troubleshooting and resolution of problems within Servicenow
• The ideal candidate will be responsible for managing the full lifecycle of IT hardware assets, from procurement to disposal. This includes tracking, maintaining, and ensuring accurate asset data in ServiceNow, optimizing asset utilization, and ensuring compliance with organizational policies. The role requires expertise in asset management processes, configuration management, and a strong understanding of integration with other ITSM modules. Experience in automation and process optimization will be an asset.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.