Help Desk Technician
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Information Technology
Coupeville, WA
Professional / Technical
Full-time, Days 8 hour, M-F
FTE 1
Posted 02/20/2025
Req # 16051
Work Location: Onsite
Job Summary
The Help Desk Technician provides support services to internal users of the organization’s computer systems and data processing network. Acts as a ï¬rst level problem identiï¬cation and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users in solving their own data processing problems. The Help Desk Technician provides a valuable service to customers and clients.
PRINCIPLE FUNCTIONS includes the following, other duties may be assigned:
Education
Associate degree in Computer Science, Information Systems, or other related field strongly preferred.
Training And Experience
WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, “benefit eligible”.
Click here for benefit information.
Wage Range: $21.240 - $32.593
Coupeville, WA
Professional / Technical
Full-time, Days 8 hour, M-F
FTE 1
Posted 02/20/2025
Req # 16051
Work Location: Onsite
Job Summary
The Help Desk Technician provides support services to internal users of the organization’s computer systems and data processing network. Acts as a ï¬rst level problem identiï¬cation and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users in solving their own data processing problems. The Help Desk Technician provides a valuable service to customers and clients.
PRINCIPLE FUNCTIONS includes the following, other duties may be assigned:
- Aid users who experience technical problems.
- Provide Tier I software and hardware support.
- Coordinate application, hardware, and software problems problem resolution with IT areas as necessary, and tracks, reports, and resolves recurring problems within scope of Level I support expectations.
- Diagnose and resolve user trouble tickets using documented procedures and checklists in the performance.
- Enter IT trouble ticket information and data into IT ticket system.
- Escalate user trouble ticket problems to Level II or Level III technical support as necessary.
- Collect, collate, and report user feedback to Director of IT
Education
Associate degree in Computer Science, Information Systems, or other related field strongly preferred.
Training And Experience
- Minimum of two (2) years’ experience executing the duties of a Help Desk Technician or similar position
- Health care setting preferred.
- Electronic Health Record experience preferred.
- Meditech or Athenahealth.
- Comp TIA A+ or Microsoft Certified Professional preferred.
- Service Desk/Customer Service certification desired.
WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, “benefit eligible”.
Click here for benefit information.
Wage Range: $21.240 - $32.593
Information Technology
Coupeville, WA
Professional / Technical
Full-time, Days 8 hour, M-F
FTE 1
Posted 02/20/2025
Req # 16051
Work Location: Onsite
Job Summary
The Help Desk Technician provides support services to internal users of the organization’s computer systems and data processing network. Acts as a ï¬rst level problem identiï¬cation and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users in solving their own data processing problems. The Help Desk Technician provides a valuable service to customers and clients.
PRINCIPLE FUNCTIONS includes the following, other duties may be assigned:
Education
Associate degree in Computer Science, Information Systems, or other related field strongly preferred.
Training And Experience
WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, “benefit eligible”.
Click here for benefit information.
Wage Range: $21.240 - $32.593
Coupeville, WA
Professional / Technical
Full-time, Days 8 hour, M-F
FTE 1
Posted 02/20/2025
Req # 16051
Work Location: Onsite
Job Summary
The Help Desk Technician provides support services to internal users of the organization’s computer systems and data processing network. Acts as a ï¬rst level problem identiï¬cation and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users in solving their own data processing problems. The Help Desk Technician provides a valuable service to customers and clients.
PRINCIPLE FUNCTIONS includes the following, other duties may be assigned:
- Aid users who experience technical problems.
- Provide Tier I software and hardware support.
- Coordinate application, hardware, and software problems problem resolution with IT areas as necessary, and tracks, reports, and resolves recurring problems within scope of Level I support expectations.
- Diagnose and resolve user trouble tickets using documented procedures and checklists in the performance.
- Enter IT trouble ticket information and data into IT ticket system.
- Escalate user trouble ticket problems to Level II or Level III technical support as necessary.
- Collect, collate, and report user feedback to Director of IT
Education
Associate degree in Computer Science, Information Systems, or other related field strongly preferred.
Training And Experience
- Minimum of two (2) years’ experience executing the duties of a Help Desk Technician or similar position
- Health care setting preferred.
- Electronic Health Record experience preferred.
- Meditech or Athenahealth.
- Comp TIA A+ or Microsoft Certified Professional preferred.
- Service Desk/Customer Service certification desired.
WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, “benefit eligible”.
Click here for benefit information.
Wage Range: $21.240 - $32.593