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Lead Service now ( IT Operations Management - ITOM)

  • Full Time, onsite
  • Alchemy Software Solutions LLC
  • Remote, United States of America
Salary undisclosed

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Title: Lead Service now ( IT Operations Management - ITOM)

Location: Remote

Duration: Long Term Contract

Job Description:

  • Minimum experience 8+ years of experience in ServiceNow Platform.
  • Must have an experience on ITOM: Proven experience with ServiceNow ITOM modules, particularly Discovery, Service Mapping, Event Management, and/or Cloud Provisioning and Governance

Key Responsibilities:

  • Design, implement, and maintain ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Cloud Provisioning and Governance).
  • Leverage ServiceNow ITOM best practices to improve operational efficiency and provide proactive support for IT infrastructure.
  • Conduct impact analysis and troubleshooting for ServiceNow ITOM components, ensuring smooth integration with other ServiceNow modules and third-party systems
  • Collaborate with cross-functional teams to define and deliver end-to-end ITOM solutions, focusing on incident, event, change, and problem management
  • Work on ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
  • Strong understanding of ITIL processes (Incident Management, Change Management, Problem Management, etc.) and their integration with ServiceNow ITOM
  • Experience in the configuration, customization, and administration of ServiceNow
  • Ability to perform troubleshooting and resolution of ITOM-related issues.
  • Ability to design and implement complex solutions within the ServiceNow platform.
  • Familiarity with ServiceNow orchestration and automation

Should be certified in any of the following.

  • CIS ITOM
  • CIS Discovery
  • CIS Service Mapping
  • CIS Event Management
  • CIS Cloud Provisioning and Governance

Must have certificates excluding the ones above are

  • CSA
  • CAD

Alchemy: Transforming Your Professional Vision into Reality

Since our inception in 2013, Alchemy has been dedicated to reshaping organizational performance through innovative IT services. With a vision to empower businesses seeking a transformative edge, we ve positioned ourselves at the forefront of digitization and software modernization.

Our name reflects our mission: to transmute technology into gold-standard solutions for our esteemed clients. We proudly serve a diverse range of sectors, including IT and ITES, BFSI, Telecom and Media, Automotive, Manufacturing, Energy, Oil and Gas, Real Estate, Retail, Healthcare, and more.

With a global footprint spanning the USA, India, Europe, Canada, Singapore, Japan, and parts of Central and West Africa, we harness a unique blend of competencies, frameworks, and cutting-edge technologies. Together, we drive growth and innovation across industries, helping organizations turn their visions into reality.

Alchemy Connecting Talent with Opportunities (Diversity, Equity and Inclusion)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Title: Lead Service now ( IT Operations Management - ITOM)

Location: Remote

Duration: Long Term Contract

Job Description:

  • Minimum experience 8+ years of experience in ServiceNow Platform.
  • Must have an experience on ITOM: Proven experience with ServiceNow ITOM modules, particularly Discovery, Service Mapping, Event Management, and/or Cloud Provisioning and Governance

Key Responsibilities:

  • Design, implement, and maintain ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Cloud Provisioning and Governance).
  • Leverage ServiceNow ITOM best practices to improve operational efficiency and provide proactive support for IT infrastructure.
  • Conduct impact analysis and troubleshooting for ServiceNow ITOM components, ensuring smooth integration with other ServiceNow modules and third-party systems
  • Collaborate with cross-functional teams to define and deliver end-to-end ITOM solutions, focusing on incident, event, change, and problem management
  • Work on ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
  • Strong understanding of ITIL processes (Incident Management, Change Management, Problem Management, etc.) and their integration with ServiceNow ITOM
  • Experience in the configuration, customization, and administration of ServiceNow
  • Ability to perform troubleshooting and resolution of ITOM-related issues.
  • Ability to design and implement complex solutions within the ServiceNow platform.
  • Familiarity with ServiceNow orchestration and automation

Should be certified in any of the following.

  • CIS ITOM
  • CIS Discovery
  • CIS Service Mapping
  • CIS Event Management
  • CIS Cloud Provisioning and Governance

Must have certificates excluding the ones above are

  • CSA
  • CAD

Alchemy: Transforming Your Professional Vision into Reality

Since our inception in 2013, Alchemy has been dedicated to reshaping organizational performance through innovative IT services. With a vision to empower businesses seeking a transformative edge, we ve positioned ourselves at the forefront of digitization and software modernization.

Our name reflects our mission: to transmute technology into gold-standard solutions for our esteemed clients. We proudly serve a diverse range of sectors, including IT and ITES, BFSI, Telecom and Media, Automotive, Manufacturing, Energy, Oil and Gas, Real Estate, Retail, Healthcare, and more.

With a global footprint spanning the USA, India, Europe, Canada, Singapore, Japan, and parts of Central and West Africa, we harness a unique blend of competencies, frameworks, and cutting-edge technologies. Together, we drive growth and innovation across industries, helping organizations turn their visions into reality.

Alchemy Connecting Talent with Opportunities (Diversity, Equity and Inclusion)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job