Epicareer Might not Working Properly
Learn More

Service Desk Personnel

  • Full Time, onsite
  • Resource Consulting Services
  • On Site, United States of America
Salary undisclosed

Checking job availability...

Original
Simplified

Role: Service Desk Personnel

Duration: 6+ months (Long Term)

Location: Nashville, TN 37243

Working hours: 7.5 hrs per day

Candidate must be local

Shift 1: 8:00 AM to 4:00 PM CST

SERVICE DESK

IT Call Center Experience preferred

- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting
- Server Print Queue, and local Queues

Active Directory Management

- Able to navigate Different OUs

- Able to look up attributes

- Able to reset password and unlock accounts.

- InTune Management included but not limited to two-factor authentication

iOS Management, Support, and Deployment

- Setting up new phones/Ipads

- Resetting iTunes accounts

- Resetting network settings

- Backup/Restore device data

Video Conferencing

- Cisco WebEx

- MS Teams

- Cisco Presence video solutions

Network troubleshooting

- Internal vs external

- VPN

- LTE

- Wifi

Application Troubleshooting

- Account permission

- Compatibility settings

- Browser vs installed

Remote support

- MSRA

- RDP

- TEAMs

- Webex

Hardware Deployment

ServiceNow

- Ticket management

- Ticket assignment

Must be able to lift at least 50 pounds.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Role: Service Desk Personnel

Duration: 6+ months (Long Term)

Location: Nashville, TN 37243

Working hours: 7.5 hrs per day

Candidate must be local

Shift 1: 8:00 AM to 4:00 PM CST

SERVICE DESK

IT Call Center Experience preferred

- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting
- Server Print Queue, and local Queues

Active Directory Management

- Able to navigate Different OUs

- Able to look up attributes

- Able to reset password and unlock accounts.

- InTune Management included but not limited to two-factor authentication

iOS Management, Support, and Deployment

- Setting up new phones/Ipads

- Resetting iTunes accounts

- Resetting network settings

- Backup/Restore device data

Video Conferencing

- Cisco WebEx

- MS Teams

- Cisco Presence video solutions

Network troubleshooting

- Internal vs external

- VPN

- LTE

- Wifi

Application Troubleshooting

- Account permission

- Compatibility settings

- Browser vs installed

Remote support

- MSRA

- RDP

- TEAMs

- Webex

Hardware Deployment

ServiceNow

- Ticket management

- Ticket assignment

Must be able to lift at least 50 pounds.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job