Help Desk Technician
Salary undisclosed
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Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth. If you're looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, we’d love to hear from you! This is an on-site opportunity in Richmond, VA.
*This job has been posted by PeopleSharp on behalf of Bastionpoint Technology*
We’ll provide:
RL7HHN9RAW
*This job has been posted by PeopleSharp on behalf of Bastionpoint Technology*
We’ll provide:
- Generous benefits package including health insurance, PTO, and retirement plan
- On-site gym, sauna, and gaming room
- Predictable set schedule to help promote work/life balance
- Weekly team meetings and get togethers
- A collaborative environment that fosters career development and formal learning opportunities
- Salary of $55-$65k based on experience
- Provide top-tier support for 100+ small to medium sized clients via email, phone, and on-site assistance
- Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches
- Resolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Mac OS, and Google Workspace
- Manage and prioritize tickets, set client expectations, and deliver outstanding customer service
- Accurately document client issues and solutions to enhance knowledge sharing and service efficiency
- 3+ years of experience in a help desk or technical support role
- Hands-on experience with SMB environments and ticketing systems
- Strong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardware
- Experience with Active Directory, Exchange, and Hyper-V is a strong plus
- Excellent communication skills, with the ability to assist both technical and non-technical users
- A self-motivated, team-oriented mindset with a passion for problem-solving
- A valid driver's license and reliable transportation for on-site client support
- Quick apply with your resume OR
- Get a head start on the application process through our online portal herehttps://www.ondemandassessment.com/link/index/JB-O9XT9AGDX?u=1110981
RL7HHN9RAW
Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth. If you're looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, we’d love to hear from you! This is an on-site opportunity in Richmond, VA.
*This job has been posted by PeopleSharp on behalf of Bastionpoint Technology*
We’ll provide:
RL7HHN9RAW
*This job has been posted by PeopleSharp on behalf of Bastionpoint Technology*
We’ll provide:
- Generous benefits package including health insurance, PTO, and retirement plan
- On-site gym, sauna, and gaming room
- Predictable set schedule to help promote work/life balance
- Weekly team meetings and get togethers
- A collaborative environment that fosters career development and formal learning opportunities
- Salary of $55-$65k based on experience
- Provide top-tier support for 100+ small to medium sized clients via email, phone, and on-site assistance
- Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches
- Resolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Mac OS, and Google Workspace
- Manage and prioritize tickets, set client expectations, and deliver outstanding customer service
- Accurately document client issues and solutions to enhance knowledge sharing and service efficiency
- 3+ years of experience in a help desk or technical support role
- Hands-on experience with SMB environments and ticketing systems
- Strong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardware
- Experience with Active Directory, Exchange, and Hyper-V is a strong plus
- Excellent communication skills, with the ability to assist both technical and non-technical users
- A self-motivated, team-oriented mindset with a passion for problem-solving
- A valid driver's license and reliable transportation for on-site client support
- Quick apply with your resume OR
- Get a head start on the application process through our online portal herehttps://www.ondemandassessment.com/link/index/JB-O9XT9AGDX?u=1110981
RL7HHN9RAW