Minnesota Court Payment Center Clerk

The Minnesota Judicial Branch is pleased to announce an opening in the Court Services Division for a full-time, permanent Court Payment Center Clerk with the Minnesota Court Payment Center (CPC). CPC staff initiate citations received from law enforcement and provide telephone and email support to court customers statewide, who have questions about citations and submitting electronic payments. The goal of the CPC is to provide professional, accurate, and thorough assistance to members of the public in a way that meets the vision and mission of the Minnesota Judicial Branch.

Example of Job Duties

The following are examples of major job duties expected for this position to perform, acting under the direction of the MN Court Payment Center manager, supervisor, or lead worker.

• Complete daily work assignment of either processing citations and/or responding to a high volume of incoming telephone calls and emails from members of the public related to a citation, scheduling hearing officer appointments or case payment options. Engage Language Line staff and supervisory staff, when appropriate.
• Research relevant resource materials as needed, to deliver service accurately and per established performance metrics and guidelines, and document customer inquiries per documentation standards.
• Refer callers to additional resources and subject matter experts including court administration, accounting staff, or other agencies, as appropriate.
• Process quality assurance reports.
• Identify, evaluate, report, and escalate technical issues, when appropriate, after considering multiple possible factors known to contribute to the described problem.
  
  

Typical Qualifications

Any combination of education, training, and work experience that indicates possession of the knowledge, skills, and abilities listed below will be considered.

Minimum Qualifications

• Graduation from high school, or equivalent.
• At least 6 months of previous professional office experience, handling high volume incoming customer calls (call center environment) using ACD (automated call distribution) software.
• Access to reliable, high-speed internet capable of successful remote access to the Judicial Branch network.
• Ability to attend in person new employee orientation and training sessions.
  
  

Preferred Qualifications

• Associate or bachelor's degree in relevant field of study.
• 5+ years of customer service experience in a related field.
• 2+ years of experience working in a high-volume, high performance call center.
• Experience working with the courts Case Information System (MNCIS).
• Fluency in a second language.
  
  

Knowledge, Skills, And Abilities

• Utilize excellent customer service skills, in an inclusive, multi-cultural environment, to effectively support individuals with limited experience with the judicial system, respond to a large volume of customer inquiries quickly and accurately, and initiate cases in the courts case information system (MNCIS) from citations filed by law enforcement.
• Skilled at navigating difficult situations and resolving conflict in a respectful and courteous manner.
• Ability to expertly navigate a personal computer, using multiple applications concurrently while actively listening and accurately documenting inquiry details with minimal errors.
• Ability to establish and maintain effective working relationships with others, remotely or in-person, including co-workers, supervisor, and leadership. Strong team player.
• Ability to adapt to changing business needs, case types, or service delivery methods.
• Ability to handle sensitive and confidential matters and cases appropriately and in compliance with all applicable court rules, policies, and statutes.
• Ability to learn and explain rules of court, state statutes or local ordinances, case processing, policies, and procedures in the area of court assigned.
  
  

Salary

The expected starting salary range for external candidates is $21.43 - $26.27 per hour ($44,746-$54,852 annually). The full salary range for this position is $21.43 - $31.10 per hour ($44,746-$64,937 annually). This position is non-exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits.

Position Logistics

This position is classified as a Court Payment Center Clerk and will work normal business hours, Monday-Friday. The position is an unrepresented, permanent assignment. Work will be conducted remotely from a home office in Minnesota. Training will be conducted in person at the MN Judicial Center in St. Paul, MN and remotely. This position requires the ability to sit and wear a headset for the majority of the day, on occasion move up to 25 pounds, and based on daily work assignment, perform a significant amount of data entry.

To Apply

Complete and submit your online application with resume and cover letter attached by February 26th, 2025, at 11:59 p.m. All employment offers are contingent upon satisfactory results of our background check processes.

Interview Logistics

• Interviews will be conducted remotely.

The Minnesota Judicial Branch is pleased to announce an opening in the Court Services Division for a full-time, permanent Court Payment Center Clerk with the Minnesota Court Payment Center (CPC). CPC staff initiate citations received from law enforcement and provide telephone and email support to court customers statewide, who have questions about citations and submitting electronic payments. The goal of the CPC is to provide professional, accurate, and thorough assistance to members of the public in a way that meets the vision and mission of the Minnesota Judicial Branch.

Example of Job Duties

The following are examples of major job duties expected for this position to perform, acting under the direction of the MN Court Payment Center manager, supervisor, or lead worker.

• Complete daily work assignment of either processing citations and/or responding to a high volume of incoming telephone calls and emails from members of the public related to a citation, scheduling hearing officer appointments or case payment options. Engage Language Line staff and supervisory staff, when appropriate.
• Research relevant resource materials as needed, to deliver service accurately and per established performance metrics and guidelines, and document customer inquiries per documentation standards.
• Refer callers to additional resources and subject matter experts including court administration, accounting staff, or other agencies, as appropriate.
• Process quality assurance reports.
• Identify, evaluate, report, and escalate technical issues, when appropriate, after considering multiple possible factors known to contribute to the described problem.
  
  

Typical Qualifications

Any combination of education, training, and work experience that indicates possession of the knowledge, skills, and abilities listed below will be considered.

Minimum Qualifications

• Graduation from high school, or equivalent.
• At least 6 months of previous professional office experience, handling high volume incoming customer calls (call center environment) using ACD (automated call distribution) software.
• Access to reliable, high-speed internet capable of successful remote access to the Judicial Branch network.
• Ability to attend in person new employee orientation and training sessions.
  
  

Preferred Qualifications

• Associate or bachelor's degree in relevant field of study.
• 5+ years of customer service experience in a related field.
• 2+ years of experience working in a high-volume, high performance call center.
• Experience working with the courts Case Information System (MNCIS).
• Fluency in a second language.
  
  

Knowledge, Skills, And Abilities

• Utilize excellent customer service skills, in an inclusive, multi-cultural environment, to effectively support individuals with limited experience with the judicial system, respond to a large volume of customer inquiries quickly and accurately, and initiate cases in the courts case information system (MNCIS) from citations filed by law enforcement.
• Skilled at navigating difficult situations and resolving conflict in a respectful and courteous manner.
• Ability to expertly navigate a personal computer, using multiple applications concurrently while actively listening and accurately documenting inquiry details with minimal errors.
• Ability to establish and maintain effective working relationships with others, remotely or in-person, including co-workers, supervisor, and leadership. Strong team player.
• Ability to adapt to changing business needs, case types, or service delivery methods.
• Ability to handle sensitive and confidential matters and cases appropriately and in compliance with all applicable court rules, policies, and statutes.
• Ability to learn and explain rules of court, state statutes or local ordinances, case processing, policies, and procedures in the area of court assigned.
  
  

Salary

The expected starting salary range for external candidates is $21.43 - $26.27 per hour ($44,746-$54,852 annually). The full salary range for this position is $21.43 - $31.10 per hour ($44,746-$64,937 annually). This position is non-exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits.

Position Logistics

This position is classified as a Court Payment Center Clerk and will work normal business hours, Monday-Friday. The position is an unrepresented, permanent assignment. Work will be conducted remotely from a home office in Minnesota. Training will be conducted in person at the MN Judicial Center in St. Paul, MN and remotely. This position requires the ability to sit and wear a headset for the majority of the day, on occasion move up to 25 pounds, and based on daily work assignment, perform a significant amount of data entry.

To Apply

Complete and submit your online application with resume and cover letter attached by February 26th, 2025, at 11:59 p.m. All employment offers are contingent upon satisfactory results of our background check processes.

Interview Logistics

• Interviews will be conducted remotely.