T
Store Technical Support
Salary undisclosed
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Description
Local to Columbus, Ohio ONLY
Help Desk Support - POSITION SUMMARY:
Phone heavy position, must have excellent communication skills. This is a high quality customer service support role that implements strong interpersonal and administrative skills to ensure resolutions to all store hardware, software, and procedural processes.
AUTHORITY:
Direct store support, including having store employees assist with first tier hardware troubleshooting.
Escalation authority to analysts for tier 2 services.
Takes necessary action to correct or escalate emergency situations.
MAJOR ACTIVITIES
1. Provides resolutions for stores by isolating problems, researching solutions, and conducting them through corrective steps.
2. Properly documents accurate and detailed information regarding issues, troubleshooting steps, and resolutions or escalations.
3. Utilize probing questions to detect the root cause of an issue to initiate a specific troubleshooting process.
4. Investigates current system information, updates, and outages to stay current with policies and procedures.
5. Maintains strong verbal communication and customer service skills under escalations of emergency and non-emergency situations.
6. Executes an accurate and efficient troubleshooting process to conclude resolutions for each issue.
7. Identifies and reports problem trends with Analysts to track and resolve current and future problems.
8. Provides technical support to corporate associates via email and other means of communication.
9. Obtains increased understanding of POS equipment and procedural processes used by stores.
10. Basic understanding of OS and Networking troubleshooting.
KNOWLEDGE AND SKILLS:
Strong customer service, interpersonal, verbal and written communication skills. -Successful completion of service at a minimum of "Meets Expectations" in the Incident Management Coordinator position for 6- 12months.
Successful completion of an appropriate course of study or graduation from an accredited college or trade school or equivalent experience in related industry. -Previous experience in a help desk environment.
Minimum 3 years' experience in related field.
Basic understanding of various hardware and network configurations.
Preferred knowledge of Apple iOS and software, including handheld equipment, i.e. phones, tablets, etc. Detailed knowledge of Point of Sale hardware and software configurations.
Detailed knowledge of Microsoft applications and operating systems.
Detailed knowledge of telecommunications hardware, wiring and services.
Detailed understanding of remote access systems.
Skills
help desk support, hardware/software, pos system, customer service, organizational and planning skills
Top Skills Details
help desk support, hardware/software, pos system, customer service
Additional Skills & Qualifications
Great personality, flexibility on work shift & Phone presence.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Mar 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Local to Columbus, Ohio ONLY
Help Desk Support - POSITION SUMMARY:
Phone heavy position, must have excellent communication skills. This is a high quality customer service support role that implements strong interpersonal and administrative skills to ensure resolutions to all store hardware, software, and procedural processes.
AUTHORITY:
Direct store support, including having store employees assist with first tier hardware troubleshooting.
Escalation authority to analysts for tier 2 services.
Takes necessary action to correct or escalate emergency situations.
MAJOR ACTIVITIES
1. Provides resolutions for stores by isolating problems, researching solutions, and conducting them through corrective steps.
2. Properly documents accurate and detailed information regarding issues, troubleshooting steps, and resolutions or escalations.
3. Utilize probing questions to detect the root cause of an issue to initiate a specific troubleshooting process.
4. Investigates current system information, updates, and outages to stay current with policies and procedures.
5. Maintains strong verbal communication and customer service skills under escalations of emergency and non-emergency situations.
6. Executes an accurate and efficient troubleshooting process to conclude resolutions for each issue.
7. Identifies and reports problem trends with Analysts to track and resolve current and future problems.
8. Provides technical support to corporate associates via email and other means of communication.
9. Obtains increased understanding of POS equipment and procedural processes used by stores.
10. Basic understanding of OS and Networking troubleshooting.
KNOWLEDGE AND SKILLS:
Strong customer service, interpersonal, verbal and written communication skills. -Successful completion of service at a minimum of "Meets Expectations" in the Incident Management Coordinator position for 6- 12months.
Successful completion of an appropriate course of study or graduation from an accredited college or trade school or equivalent experience in related industry. -Previous experience in a help desk environment.
Minimum 3 years' experience in related field.
Basic understanding of various hardware and network configurations.
Preferred knowledge of Apple iOS and software, including handheld equipment, i.e. phones, tablets, etc. Detailed knowledge of Point of Sale hardware and software configurations.
Detailed knowledge of Microsoft applications and operating systems.
Detailed knowledge of telecommunications hardware, wiring and services.
Detailed understanding of remote access systems.
Skills
help desk support, hardware/software, pos system, customer service, organizational and planning skills
Top Skills Details
help desk support, hardware/software, pos system, customer service
Additional Skills & Qualifications
Great personality, flexibility on work shift & Phone presence.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Mar 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Description
Local to Columbus, Ohio ONLY
Help Desk Support - POSITION SUMMARY:
Phone heavy position, must have excellent communication skills. This is a high quality customer service support role that implements strong interpersonal and administrative skills to ensure resolutions to all store hardware, software, and procedural processes.
AUTHORITY:
Direct store support, including having store employees assist with first tier hardware troubleshooting.
Escalation authority to analysts for tier 2 services.
Takes necessary action to correct or escalate emergency situations.
MAJOR ACTIVITIES
1. Provides resolutions for stores by isolating problems, researching solutions, and conducting them through corrective steps.
2. Properly documents accurate and detailed information regarding issues, troubleshooting steps, and resolutions or escalations.
3. Utilize probing questions to detect the root cause of an issue to initiate a specific troubleshooting process.
4. Investigates current system information, updates, and outages to stay current with policies and procedures.
5. Maintains strong verbal communication and customer service skills under escalations of emergency and non-emergency situations.
6. Executes an accurate and efficient troubleshooting process to conclude resolutions for each issue.
7. Identifies and reports problem trends with Analysts to track and resolve current and future problems.
8. Provides technical support to corporate associates via email and other means of communication.
9. Obtains increased understanding of POS equipment and procedural processes used by stores.
10. Basic understanding of OS and Networking troubleshooting.
KNOWLEDGE AND SKILLS:
Strong customer service, interpersonal, verbal and written communication skills. -Successful completion of service at a minimum of "Meets Expectations" in the Incident Management Coordinator position for 6- 12months.
Successful completion of an appropriate course of study or graduation from an accredited college or trade school or equivalent experience in related industry. -Previous experience in a help desk environment.
Minimum 3 years' experience in related field.
Basic understanding of various hardware and network configurations.
Preferred knowledge of Apple iOS and software, including handheld equipment, i.e. phones, tablets, etc. Detailed knowledge of Point of Sale hardware and software configurations.
Detailed knowledge of Microsoft applications and operating systems.
Detailed knowledge of telecommunications hardware, wiring and services.
Detailed understanding of remote access systems.
Skills
help desk support, hardware/software, pos system, customer service, organizational and planning skills
Top Skills Details
help desk support, hardware/software, pos system, customer service
Additional Skills & Qualifications
Great personality, flexibility on work shift & Phone presence.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Mar 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Local to Columbus, Ohio ONLY
Help Desk Support - POSITION SUMMARY:
Phone heavy position, must have excellent communication skills. This is a high quality customer service support role that implements strong interpersonal and administrative skills to ensure resolutions to all store hardware, software, and procedural processes.
AUTHORITY:
Direct store support, including having store employees assist with first tier hardware troubleshooting.
Escalation authority to analysts for tier 2 services.
Takes necessary action to correct or escalate emergency situations.
MAJOR ACTIVITIES
1. Provides resolutions for stores by isolating problems, researching solutions, and conducting them through corrective steps.
2. Properly documents accurate and detailed information regarding issues, troubleshooting steps, and resolutions or escalations.
3. Utilize probing questions to detect the root cause of an issue to initiate a specific troubleshooting process.
4. Investigates current system information, updates, and outages to stay current with policies and procedures.
5. Maintains strong verbal communication and customer service skills under escalations of emergency and non-emergency situations.
6. Executes an accurate and efficient troubleshooting process to conclude resolutions for each issue.
7. Identifies and reports problem trends with Analysts to track and resolve current and future problems.
8. Provides technical support to corporate associates via email and other means of communication.
9. Obtains increased understanding of POS equipment and procedural processes used by stores.
10. Basic understanding of OS and Networking troubleshooting.
KNOWLEDGE AND SKILLS:
Strong customer service, interpersonal, verbal and written communication skills. -Successful completion of service at a minimum of "Meets Expectations" in the Incident Management Coordinator position for 6- 12months.
Successful completion of an appropriate course of study or graduation from an accredited college or trade school or equivalent experience in related industry. -Previous experience in a help desk environment.
Minimum 3 years' experience in related field.
Basic understanding of various hardware and network configurations.
Preferred knowledge of Apple iOS and software, including handheld equipment, i.e. phones, tablets, etc. Detailed knowledge of Point of Sale hardware and software configurations.
Detailed knowledge of Microsoft applications and operating systems.
Detailed knowledge of telecommunications hardware, wiring and services.
Detailed understanding of remote access systems.
Skills
help desk support, hardware/software, pos system, customer service, organizational and planning skills
Top Skills Details
help desk support, hardware/software, pos system, customer service
Additional Skills & Qualifications
Great personality, flexibility on work shift & Phone presence.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Mar 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job