Epicareer Might not Working Properly
Learn More

Customer Support Assistant

Salary undisclosed

Checking job availability...

Original
Simplified
Company Description

About Us

Sphirea Plus is an innovative company focused on providing cutting-edge solutions to our clients. With a commitment to excellence, we specialize in creating powerful marketing strategies that drive business growth and enhance brand presence. Our team is passionate, collaborative, and always looking for new ways to exceed expectations.

Job Description

Job Description

As a Customer Support Assistant at Sphirea Plus, you will be responsible for providing exceptional customer service and resolving customer inquiries efficiently. You will work directly with our clients to address their needs and ensure their satisfaction with our products and services. Your role will be vital in maintaining a positive image of the company.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with troubleshooting, product information, and order status.
  • Maintain accurate records of customer interactions and transactions.
  • Process returns, exchanges, and refunds according to company policies.
  • Collaborate with other departments to resolve customer issues or concerns.
  • Provide feedback to improve customer service processes and customer experience.

Qualifications

Skills

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Proficient in Microsoft Office and customer service software.
  • Ability to multitask and manage time efficiently.
  • Positive attitude and a customer-first mentality.

Additional Information

Benefits

  • Competitive salary based on experience.
  • Opportunities for career growth and advancement within the company.
  • Health, dental, and vision insurance packages.
  • Paid time off (PTO) and holiday pay.
  • Supportive and collaborative work environment.
Company Description

About Us

Sphirea Plus is an innovative company focused on providing cutting-edge solutions to our clients. With a commitment to excellence, we specialize in creating powerful marketing strategies that drive business growth and enhance brand presence. Our team is passionate, collaborative, and always looking for new ways to exceed expectations.

Job Description

Job Description

As a Customer Support Assistant at Sphirea Plus, you will be responsible for providing exceptional customer service and resolving customer inquiries efficiently. You will work directly with our clients to address their needs and ensure their satisfaction with our products and services. Your role will be vital in maintaining a positive image of the company.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with troubleshooting, product information, and order status.
  • Maintain accurate records of customer interactions and transactions.
  • Process returns, exchanges, and refunds according to company policies.
  • Collaborate with other departments to resolve customer issues or concerns.
  • Provide feedback to improve customer service processes and customer experience.

Qualifications

Skills

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Proficient in Microsoft Office and customer service software.
  • Ability to multitask and manage time efficiently.
  • Positive attitude and a customer-first mentality.

Additional Information

Benefits

  • Competitive salary based on experience.
  • Opportunities for career growth and advancement within the company.
  • Health, dental, and vision insurance packages.
  • Paid time off (PTO) and holiday pay.
  • Supportive and collaborative work environment.