Non-Clinical - Administrative/Patient Services Representative
Salary undisclosed
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Duration: 52 Weeks
Start:02/19/2025
Shift: Day 5x8-Hour (07:30 - 16:00)
Description:
Temp Patient Service Representative. Needed for 2 locations.
Under general direction, is responsible for handling the review and resolution of patient complaints received by the medical center. Competently receives, investigates and resolves patient complaints and maintains adequate documentation. Works independently, exercising sound judgment and problem solving skills to deliver excellent customer service results in a timely manner. Responsible for helping educate staff in the areas of communication, interpersonal skills, service, recovery, and effective complaint resolution, thereby enhancing the staff's customer service skills. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure the privacy and safety of our patients, while delivering optimal customer service. "These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
JOB ACCOUNTABILITIES:
GUEST RELATIONS COORDINATOR SERVICES
Equivalent experience will be accepted in lieu of the required degree or diploma.HS Diploma or equivalent education/experience
TYPICAL EXPERIENCE:
1 year recent relevent experience.
SKILLS AND KNOWLEDGE:
Customer service skills, including the ability to coordinate service recovery.Knowledge of healthcare processes and operations, including basic knowledge of risk management.Understanding of Centers for Medicare and Medicaid Services (CMS), The Joint Commission (TJC) and regulatory guidelines as they related to Patient Rights and Grievances.Possess outstanding written and verbal communications skills to explain information clearly and professionally to diverse audiences.Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.Knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook) and related information systems (electronic health records (EHR), MIDAS etc.)Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.Work independently, as well as be part of a team, accomplishing multiple tasks in an environment with interruptions.Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
About Accede:
Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation.
From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit.
We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
#IND123
Start:02/19/2025
Shift: Day 5x8-Hour (07:30 - 16:00)
Description:
Temp Patient Service Representative. Needed for 2 locations.
Under general direction, is responsible for handling the review and resolution of patient complaints received by the medical center. Competently receives, investigates and resolves patient complaints and maintains adequate documentation. Works independently, exercising sound judgment and problem solving skills to deliver excellent customer service results in a timely manner. Responsible for helping educate staff in the areas of communication, interpersonal skills, service, recovery, and effective complaint resolution, thereby enhancing the staff's customer service skills. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure the privacy and safety of our patients, while delivering optimal customer service. "These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
JOB ACCOUNTABILITIES:
GUEST RELATIONS COORDINATOR SERVICES
- Responsible for personal contact with patients on a daily basis regarding customer satisfaction, patient rights issues and resolution of patient complaints.
- Handles the intake of patient complaints, while fostering service recovery with the patient and/or their family and promotes their understanding of the medical center’s complaint procedures.
- Coordinates the opening and closure of all patients' complaints in accordance with the protocol and time frames outlines in the medical centers’ complaint policy and applicable regulatory agencies.
- Acts as liaison between patients, their families, hospital staff and volunteers to improve the patient experience, including arranging appropriate equipment and services, as necessary.
- Completes documentation that clearly outlines the patient's concerns; to whom the complaint was forwarded to for review and follow up, the findings of the complaint review and the actions taken to address the complaint and whether or not the complaint was verified.
- Performs and coordinates duties, according to the medical center’s policy and procedure, ensuring that tasks are completed within established departmental time frames.
- Maintains a clean, neat and safe working environment to prevent injury.
- Assess patients’ physical and ambulatory safety requirements and assists in obtaining necessary medical equipment and/or care, upon arrival or discharge
Equivalent experience will be accepted in lieu of the required degree or diploma.HS Diploma or equivalent education/experience
TYPICAL EXPERIENCE:
1 year recent relevent experience.
SKILLS AND KNOWLEDGE:
Customer service skills, including the ability to coordinate service recovery.Knowledge of healthcare processes and operations, including basic knowledge of risk management.Understanding of Centers for Medicare and Medicaid Services (CMS), The Joint Commission (TJC) and regulatory guidelines as they related to Patient Rights and Grievances.Possess outstanding written and verbal communications skills to explain information clearly and professionally to diverse audiences.Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.Knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook) and related information systems (electronic health records (EHR), MIDAS etc.)Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.Work independently, as well as be part of a team, accomplishing multiple tasks in an environment with interruptions.Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
About Accede:
Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation.
From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit.
We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
#IND123
Duration: 52 Weeks
Start:02/19/2025
Shift: Day 5x8-Hour (07:30 - 16:00)
Description:
Temp Patient Service Representative. Needed for 2 locations.
Under general direction, is responsible for handling the review and resolution of patient complaints received by the medical center. Competently receives, investigates and resolves patient complaints and maintains adequate documentation. Works independently, exercising sound judgment and problem solving skills to deliver excellent customer service results in a timely manner. Responsible for helping educate staff in the areas of communication, interpersonal skills, service, recovery, and effective complaint resolution, thereby enhancing the staff's customer service skills. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure the privacy and safety of our patients, while delivering optimal customer service. "These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
JOB ACCOUNTABILITIES:
GUEST RELATIONS COORDINATOR SERVICES
Equivalent experience will be accepted in lieu of the required degree or diploma.HS Diploma or equivalent education/experience
TYPICAL EXPERIENCE:
1 year recent relevent experience.
SKILLS AND KNOWLEDGE:
Customer service skills, including the ability to coordinate service recovery.Knowledge of healthcare processes and operations, including basic knowledge of risk management.Understanding of Centers for Medicare and Medicaid Services (CMS), The Joint Commission (TJC) and regulatory guidelines as they related to Patient Rights and Grievances.Possess outstanding written and verbal communications skills to explain information clearly and professionally to diverse audiences.Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.Knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook) and related information systems (electronic health records (EHR), MIDAS etc.)Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.Work independently, as well as be part of a team, accomplishing multiple tasks in an environment with interruptions.Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
About Accede:
Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation.
From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit.
We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
#IND123
Start:02/19/2025
Shift: Day 5x8-Hour (07:30 - 16:00)
Description:
Temp Patient Service Representative. Needed for 2 locations.
Under general direction, is responsible for handling the review and resolution of patient complaints received by the medical center. Competently receives, investigates and resolves patient complaints and maintains adequate documentation. Works independently, exercising sound judgment and problem solving skills to deliver excellent customer service results in a timely manner. Responsible for helping educate staff in the areas of communication, interpersonal skills, service, recovery, and effective complaint resolution, thereby enhancing the staff's customer service skills. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure the privacy and safety of our patients, while delivering optimal customer service. "These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
JOB ACCOUNTABILITIES:
GUEST RELATIONS COORDINATOR SERVICES
- Responsible for personal contact with patients on a daily basis regarding customer satisfaction, patient rights issues and resolution of patient complaints.
- Handles the intake of patient complaints, while fostering service recovery with the patient and/or their family and promotes their understanding of the medical center’s complaint procedures.
- Coordinates the opening and closure of all patients' complaints in accordance with the protocol and time frames outlines in the medical centers’ complaint policy and applicable regulatory agencies.
- Acts as liaison between patients, their families, hospital staff and volunteers to improve the patient experience, including arranging appropriate equipment and services, as necessary.
- Completes documentation that clearly outlines the patient's concerns; to whom the complaint was forwarded to for review and follow up, the findings of the complaint review and the actions taken to address the complaint and whether or not the complaint was verified.
- Performs and coordinates duties, according to the medical center’s policy and procedure, ensuring that tasks are completed within established departmental time frames.
- Maintains a clean, neat and safe working environment to prevent injury.
- Assess patients’ physical and ambulatory safety requirements and assists in obtaining necessary medical equipment and/or care, upon arrival or discharge
Equivalent experience will be accepted in lieu of the required degree or diploma.HS Diploma or equivalent education/experience
TYPICAL EXPERIENCE:
1 year recent relevent experience.
SKILLS AND KNOWLEDGE:
Customer service skills, including the ability to coordinate service recovery.Knowledge of healthcare processes and operations, including basic knowledge of risk management.Understanding of Centers for Medicare and Medicaid Services (CMS), The Joint Commission (TJC) and regulatory guidelines as they related to Patient Rights and Grievances.Possess outstanding written and verbal communications skills to explain information clearly and professionally to diverse audiences.Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.Knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook) and related information systems (electronic health records (EHR), MIDAS etc.)Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.Work independently, as well as be part of a team, accomplishing multiple tasks in an environment with interruptions.Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
About Accede:
Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation.
From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit.
We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
#IND123