Epicareer Might not Working Properly
Learn More

Operations Manager

Salary undisclosed

Checking job availability...

Original
Simplified

Operations Manager Job Summary

We re looking for an Operations Manager to lead the implementation of a Customer Success Platform. This role requires expertise in analytics, process optimization, and platform configuration to ensure a successful rollout and measurable ROI. You'll collaborate with cross-functional teams, document processes, and drive improvements using data and metrics.

Responsibilities:

  • Oversee the implementation and configuration of the Customer Success Platform
  • Develop SOPs defining roles for different user types (CSM vs. Admin)
  • Create and execute test plans for platform validation
  • Manage ongoing maintenance, process improvements, and tool enablement
  • Coordinate cross-functional teams to align on deliverables and project goals
  • Identify risks, manage scope changes, and develop contingency plans

Requirements:

  • 3+ years in operations or project management, preferably in Customer Success
  • Experience with Salesforce, CRM, and Customer Success tools (Gainsight, Planhat, Churnzero, etc.)
  • Strong process improvement and stakeholder management skills in complex organizations
  • Ability to work autonomously in a fully remote environment
  • Experience with Agile and Predictive methodologies
  • PMP, PMI-ACP, or similar certification preferred
  • Experience with JIRA and SaaS-based organizations is a plus
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Operations Manager Job Summary

We re looking for an Operations Manager to lead the implementation of a Customer Success Platform. This role requires expertise in analytics, process optimization, and platform configuration to ensure a successful rollout and measurable ROI. You'll collaborate with cross-functional teams, document processes, and drive improvements using data and metrics.

Responsibilities:

  • Oversee the implementation and configuration of the Customer Success Platform
  • Develop SOPs defining roles for different user types (CSM vs. Admin)
  • Create and execute test plans for platform validation
  • Manage ongoing maintenance, process improvements, and tool enablement
  • Coordinate cross-functional teams to align on deliverables and project goals
  • Identify risks, manage scope changes, and develop contingency plans

Requirements:

  • 3+ years in operations or project management, preferably in Customer Success
  • Experience with Salesforce, CRM, and Customer Success tools (Gainsight, Planhat, Churnzero, etc.)
  • Strong process improvement and stakeholder management skills in complex organizations
  • Ability to work autonomously in a fully remote environment
  • Experience with Agile and Predictive methodologies
  • PMP, PMI-ACP, or similar certification preferred
  • Experience with JIRA and SaaS-based organizations is a plus
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job