Salesforce Business Analyst

Location: Woodlawn, MD

Role type: Hybrid

Federal Requirements:

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must have lived in the United States for 3 of the last 5 years.
• Must reside in and be able to perform work in the United States.
• Bachelor s degree
• Experience: 5+ years of experience as a Salesforce Business Analyst in a consulting or professional services environment.
• Salesforce Certifications: Salesforce Admin certification (e.g., Salesforce Administrator, Platform App Builder) is required. Additional Salesforce certifications (e.g., Sales Cloud, Service Cloud, CPQ) are a plus.
• Consulting Skills: Strong client-facing skills with the ability to communicate technical solutions to non-technical stakeholders.
• Technical Knowledge: Proficiency in Salesforce configuration capabilities, including workflows, process builder, validation rules, permission sets, and security models.
• Project Management: Experience with Agile methodologies, project management tools (e.g., Jira), and managing multiple client projects concurrently.
• Industry Knowledge: Ability to quickly understand client industry requirements and how Salesforce can be tailored to meet their unique needs.
• Communication: Excellent written and verbal communication skills, with a strong ability to present ideas to both clients and internal teams.
• Problem Solving: Demonstrated experience in analyzing business processes, troubleshooting issues, and delivering high-quality Salesforce solutions.
• Data Management: Understanding of data management, migration strategies, and integration with other business systems.
• Experience with working in agile teams.
• Experience working in agile environments using tools like Jira, Confluence, and Slack
• Strong written & verbal communication.
  

Preferred Qualifications

• Experience in a Federal Consulting role.
• Experience conducting business process re-engineering and change management initiatives for clients.
• Ability to manage large-scale Salesforce projects, working closely with cross-functional teams in a dynamic consulting environment.
  

Responsibilities

• Client Engagement: Serve as the primary point of contact for clients to gather requirements, assess their business needs, and recommend Salesforce solutions.
• Consulting Strategy: Work closely with clients to advise on best practices for Salesforce implementation, optimization, and long-term strategy.
• Requirements Gathering: Lead discovery sessions with clients to understand business objectives, pain points, and operational processes.
• Solution Design: Translate business needs into functional specifications, user stories, and actionable Salesforce configurations that align with client objectives.
• Collaborative Implementation: Partner with Salesforce developers, administrators, and other consulting team members to deliver custom solutions that meet client expectations.
• Project Management: Manage project timelines, deliverables, and client communications, ensuring that projects stay on track and within scope.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Location: Woodlawn, MD

Role type: Hybrid

Federal Requirements:

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must have lived in the United States for 3 of the last 5 years.
• Must reside in and be able to perform work in the United States.
• Bachelor s degree
• Experience: 5+ years of experience as a Salesforce Business Analyst in a consulting or professional services environment.
• Salesforce Certifications: Salesforce Admin certification (e.g., Salesforce Administrator, Platform App Builder) is required. Additional Salesforce certifications (e.g., Sales Cloud, Service Cloud, CPQ) are a plus.
• Consulting Skills: Strong client-facing skills with the ability to communicate technical solutions to non-technical stakeholders.
• Technical Knowledge: Proficiency in Salesforce configuration capabilities, including workflows, process builder, validation rules, permission sets, and security models.
• Project Management: Experience with Agile methodologies, project management tools (e.g., Jira), and managing multiple client projects concurrently.
• Industry Knowledge: Ability to quickly understand client industry requirements and how Salesforce can be tailored to meet their unique needs.
• Communication: Excellent written and verbal communication skills, with a strong ability to present ideas to both clients and internal teams.
• Problem Solving: Demonstrated experience in analyzing business processes, troubleshooting issues, and delivering high-quality Salesforce solutions.
• Data Management: Understanding of data management, migration strategies, and integration with other business systems.
• Experience with working in agile teams.
• Experience working in agile environments using tools like Jira, Confluence, and Slack
• Strong written & verbal communication.
  

Preferred Qualifications

• Experience in a Federal Consulting role.
• Experience conducting business process re-engineering and change management initiatives for clients.
• Ability to manage large-scale Salesforce projects, working closely with cross-functional teams in a dynamic consulting environment.
  

Responsibilities

• Client Engagement: Serve as the primary point of contact for clients to gather requirements, assess their business needs, and recommend Salesforce solutions.
• Consulting Strategy: Work closely with clients to advise on best practices for Salesforce implementation, optimization, and long-term strategy.
• Requirements Gathering: Lead discovery sessions with clients to understand business objectives, pain points, and operational processes.
• Solution Design: Translate business needs into functional specifications, user stories, and actionable Salesforce configurations that align with client objectives.
• Collaborative Implementation: Partner with Salesforce developers, administrators, and other consulting team members to deliver custom solutions that meet client expectations.
• Project Management: Manage project timelines, deliverables, and client communications, ensuring that projects stay on track and within scope.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.