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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Director Technical Support

Salary undisclosed
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Global Technical Support Director

PayComplete is the global leader in physical finance, dedicated to innovating self-service experiences and operations for both consumers and employees. The PayComplete Solution is a fintech IoT platform made up of an adaptable set of SaaS machine software, intelligent devices, and professional, technical and merchant services.

ROLE OVERVIEW

The Global Technical Support Director is responsible for all aspects of the PayComplete Technical Support to customers (internal and external) in the markets where the business has a service presence. The role is responsible for leading the following key areas: a) Training and Documentation; b) Solutions Support on L1 and L2 (both hardware and software) and c) Processes and Continue Improvement to internal employees, suppliers, distribution partners and end customers.

As part of the Service Leadership Team, the individual is expected to proactively work with other functions to ensure the success of the Technical Support within the Service function displaying the company values.

JOB PURPOSE

The Global Technical Support Director is a key strategic and operational leadership role responsible for the development of Technical Support to our internal and external customers globally. The role is focused on deployment, improve and delighting our end customers through best-in-class technical support experience. The individual will be required to ensure that the processes required to deliver this support are continuously improved and in the most efficient and cost-effective manner to maximise margins.

KEY JOB RESPONSIBILITIES

  • Management of the Global Technical Support Team.
  • Implementation of continuous improvement activities to help maintain and enhance Technical Support.
  • Management of internal / external customer’s global training program.
  • Establishment of Technical Support KPIs and delivery of continuous improvement programmes to ensure that there is year on year improvement across these KPIs.
  • Provision of best-in-class Global Technical Support to employees, suppliers, distribution partners and end customers, ensuring that all issues raised are resolved in a timely and professional manner.
  • Work in conjunction with other departments (hardware, firmware, and software) teams to ensure that any in field issues are quickly and successfully resolved.
  • Provision of support to our Commercial teams when required to maximise our success rate in new sales opportunities (hardware and service).
  • Management of technical documentation and processes. Build up a robust knowledge base.

QUALIFICATIONS

  • Deep knowledge on Technical Support on companies based on solutions products which both hardware and software platforms.
  • Experience leading teams in a regional and global basis is a must.
  • Knowledge on SaaS Technical Support models where there are a component of hardware and software solutions.
  • Continuous improvement mindset.
  • High language skills, being English.
  • Deep knowledge on Zendesk software and ERP systems.

Global Technical Support Director

PayComplete is the global leader in physical finance, dedicated to innovating self-service experiences and operations for both consumers and employees. The PayComplete Solution is a fintech IoT platform made up of an adaptable set of SaaS machine software, intelligent devices, and professional, technical and merchant services.

ROLE OVERVIEW

The Global Technical Support Director is responsible for all aspects of the PayComplete Technical Support to customers (internal and external) in the markets where the business has a service presence. The role is responsible for leading the following key areas: a) Training and Documentation; b) Solutions Support on L1 and L2 (both hardware and software) and c) Processes and Continue Improvement to internal employees, suppliers, distribution partners and end customers.

As part of the Service Leadership Team, the individual is expected to proactively work with other functions to ensure the success of the Technical Support within the Service function displaying the company values.

JOB PURPOSE

The Global Technical Support Director is a key strategic and operational leadership role responsible for the development of Technical Support to our internal and external customers globally. The role is focused on deployment, improve and delighting our end customers through best-in-class technical support experience. The individual will be required to ensure that the processes required to deliver this support are continuously improved and in the most efficient and cost-effective manner to maximise margins.

KEY JOB RESPONSIBILITIES

  • Management of the Global Technical Support Team.
  • Implementation of continuous improvement activities to help maintain and enhance Technical Support.
  • Management of internal / external customer’s global training program.
  • Establishment of Technical Support KPIs and delivery of continuous improvement programmes to ensure that there is year on year improvement across these KPIs.
  • Provision of best-in-class Global Technical Support to employees, suppliers, distribution partners and end customers, ensuring that all issues raised are resolved in a timely and professional manner.
  • Work in conjunction with other departments (hardware, firmware, and software) teams to ensure that any in field issues are quickly and successfully resolved.
  • Provision of support to our Commercial teams when required to maximise our success rate in new sales opportunities (hardware and service).
  • Management of technical documentation and processes. Build up a robust knowledge base.

QUALIFICATIONS

  • Deep knowledge on Technical Support on companies based on solutions products which both hardware and software platforms.
  • Experience leading teams in a regional and global basis is a must.
  • Knowledge on SaaS Technical Support models where there are a component of hardware and software solutions.
  • Continuous improvement mindset.
  • High language skills, being English.
  • Deep knowledge on Zendesk software and ERP systems.