Project Manager (Telecom / VOIP)

Job Description:

Resource will be responsible to document artifacts that will be used for various stages of a project's life-cycle. Documentation supporting process design and business requirements will be a large portion of the role.

Effort may be within a single project or across multiple projects. Create new process for new product launch and support in flight road map items (Voice Products).

• Partner with product owners to identify & document business and system requirements and processes for new product launches.
• Serve as product, process and system Subject Matter Expert.
• Align with Order Management, Tech Ops and Care implementation stakeholders to ensure product, process and system requirements are aligned with business objectives and customer experience goals.
• Own business requirements gathering and development for new product deployment
• Support reviews of business process, requirements, and test plans to help clarify objectives during system development
• Interface with business partners and stakeholders to drive and execute change management
• Support system deployment by gathering/documenting/sharing user feedback
• Document and communicate business requirements and process flows
• Develop operation focused detailed process, features and user stories
• Participate in Joint Application Development (JAD) sessions with System Engineering (SE) resources
• Review Business Requirements with Key Stakeholders and Project Managers to ensure that a Project scope and core request is fulfilling what the stakeholders have requested
• Prepare status updates and communicate issues to leadership as needed
• Includes analysis of business and user needs, documentation of requirements, and support of translation into proper system requirements specifications
• Recommends course of action related to process and system impacts that may negatively affect internal or external customer experience
• Based on stakeholder feedback, finalize Business Requirements and update Process Flows to incorporate changes made to the standard Business Procedures
• Supports the testing team and business users in validating that the programs meet the requirements
• Consistent exercise of independent judgment and discretion in matters of significance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Description:

Resource will be responsible to document artifacts that will be used for various stages of a project's life-cycle. Documentation supporting process design and business requirements will be a large portion of the role.

Effort may be within a single project or across multiple projects. Create new process for new product launch and support in flight road map items (Voice Products).

• Partner with product owners to identify & document business and system requirements and processes for new product launches.
• Serve as product, process and system Subject Matter Expert.
• Align with Order Management, Tech Ops and Care implementation stakeholders to ensure product, process and system requirements are aligned with business objectives and customer experience goals.
• Own business requirements gathering and development for new product deployment
• Support reviews of business process, requirements, and test plans to help clarify objectives during system development
• Interface with business partners and stakeholders to drive and execute change management
• Support system deployment by gathering/documenting/sharing user feedback
• Document and communicate business requirements and process flows
• Develop operation focused detailed process, features and user stories
• Participate in Joint Application Development (JAD) sessions with System Engineering (SE) resources
• Review Business Requirements with Key Stakeholders and Project Managers to ensure that a Project scope and core request is fulfilling what the stakeholders have requested
• Prepare status updates and communicate issues to leadership as needed
• Includes analysis of business and user needs, documentation of requirements, and support of translation into proper system requirements specifications
• Recommends course of action related to process and system impacts that may negatively affect internal or external customer experience
• Based on stakeholder feedback, finalize Business Requirements and update Process Flows to incorporate changes made to the standard Business Procedures
• Supports the testing team and business users in validating that the programs meet the requirements
• Consistent exercise of independent judgment and discretion in matters of significance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.