
Project Manager
Duties, Scope of Work, and/or Milestones:
Develop and maintain a detailed project plan, timeline, and resource allocation.
Ensure the project stays within scope, and timeline constraints.
Provide regular status updates and reports to stakeholders and leadership
Lead the configuration and deployment of Accela Civic Platform for Business Licensing.
Collaborate with internal teams and vendors to migrate data from legacy systems.
Customize Accela workflows, scripting, and integrations to meet agency needs.
Act as the primary liaison between IT, Business Licensing, and Accela consultants.
Facilitate meetings, workshops, and training sessions for end-users.
Provide onsite and virtual training for licensing staff.
Ensure smooth communication and coordination between departments and vendors.
Work onsite as needed to troubleshoot issues and ensure system adoption.
Provide hands-on guidance during testing, training, and go-live phases.
Address and resolve technical or process-related roadblocks promptly.
Oversee User Acceptance Testing (UAT) and resolve system defects.
Develop training materials and conduct end-user training sessions.
Ensure a seamless transition from legacy systems, minimizing disruptions.
Lead the full lifecycle of the Accela Business License Implementation project.
Coordinate with internal and external teams for configuration, integration, and deployment.
Ensure system customization, migration, and training are successfully completed.
Deliver a fully functional, compliant, and user-friendly business licensing system.
Provide post-implementation support to resolve issues and improve processes
Gather, oversee business licensing requirements from stakeholders.
Assist, develop and implement customized workflows, scripts, and user roles in Accela.
Assist with deploying the module in a production environment with minimal disruption.
Monitor performance, address post-launch issues, and ensure adoption.
A minimum of eight (8) years in the Information Technology Field
4-6 years of Accela Civic Platform experience
Minimum of 2 years Business License experience
Bachelor's Degree or equivalent
Experience working onsite with government agencies
Strong understanding of CLIPS (Comprehensive License Information Processing System (preferred but not required)
Four (4) years' experience managing software application implementations projects in large-scale systems, especially cloud-based technologies
Hands-on experience developing both technical and user-friendly communications
Strong analytical problem-solving abilities with a proactive, resourceful, and innovative approach.
Demonstrated ability to work as a collaborative and positive team player in a fast-paced environment.
Excellent organizational, documentation, communication, and interpersonal skills.
Proven multi-tasking skills, with the ability to work under pressure, manage high volumes, and meet tight deadlines.
Exceptional written and verbal communication skills in English, with fluency in both oral and written formats.
Experience with ServiceNow, Jira, or similar workflow management tools.
Experience with Microsoft Office Products, including Microsoft Project
Must be able to pass a stringent criminal background check (process may take up to six weeks).
Duties, Scope of Work, and/or Milestones:
Develop and maintain a detailed project plan, timeline, and resource allocation.
Ensure the project stays within scope, and timeline constraints.
Provide regular status updates and reports to stakeholders and leadership
Lead the configuration and deployment of Accela Civic Platform for Business Licensing.
Collaborate with internal teams and vendors to migrate data from legacy systems.
Customize Accela workflows, scripting, and integrations to meet agency needs.
Act as the primary liaison between IT, Business Licensing, and Accela consultants.
Facilitate meetings, workshops, and training sessions for end-users.
Provide onsite and virtual training for licensing staff.
Ensure smooth communication and coordination between departments and vendors.
Work onsite as needed to troubleshoot issues and ensure system adoption.
Provide hands-on guidance during testing, training, and go-live phases.
Address and resolve technical or process-related roadblocks promptly.
Oversee User Acceptance Testing (UAT) and resolve system defects.
Develop training materials and conduct end-user training sessions.
Ensure a seamless transition from legacy systems, minimizing disruptions.
Lead the full lifecycle of the Accela Business License Implementation project.
Coordinate with internal and external teams for configuration, integration, and deployment.
Ensure system customization, migration, and training are successfully completed.
Deliver a fully functional, compliant, and user-friendly business licensing system.
Provide post-implementation support to resolve issues and improve processes
Gather, oversee business licensing requirements from stakeholders.
Assist, develop and implement customized workflows, scripts, and user roles in Accela.
Assist with deploying the module in a production environment with minimal disruption.
Monitor performance, address post-launch issues, and ensure adoption.
A minimum of eight (8) years in the Information Technology Field
4-6 years of Accela Civic Platform experience
Minimum of 2 years Business License experience
Bachelor's Degree or equivalent
Experience working onsite with government agencies
Strong understanding of CLIPS (Comprehensive License Information Processing System (preferred but not required)
Four (4) years' experience managing software application implementations projects in large-scale systems, especially cloud-based technologies
Hands-on experience developing both technical and user-friendly communications
Strong analytical problem-solving abilities with a proactive, resourceful, and innovative approach.
Demonstrated ability to work as a collaborative and positive team player in a fast-paced environment.
Excellent organizational, documentation, communication, and interpersonal skills.
Proven multi-tasking skills, with the ability to work under pressure, manage high volumes, and meet tight deadlines.
Exceptional written and verbal communication skills in English, with fluency in both oral and written formats.
Experience with ServiceNow, Jira, or similar workflow management tools.
Experience with Microsoft Office Products, including Microsoft Project
Must be able to pass a stringent criminal background check (process may take up to six weeks).